Credit and Collections Representative jobs in Syracuse, NY

Status: Full Time, Hours: 10:30am to 7:00pm

Location: 7474 Oswego Rd, Liverpool, NY 13090

Starting salary - $17.77 to $22/hour, actual rate will depend on experience.

AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a call center representative you will serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat.

As a Call Center Representative your primary responsibilities will include:

• Manage a high volume of inbound/outbound calls in a timely manner.
• Determine requirements by working with member or businesses.
• Answer inquiries by listening and clarifying desired information; research, locate and provide information.
• Resolve problems by clarifying issues and exploring answers and alternative solutions; implement solution. Seek assistance from supervisor and/or other division specialists as needed and maintain contact then reply to the members in a timely manner. “Own it and see it through.”
• Fulfill requests by clarifying desired information; complete transactions; forward requests.
• Process loan applications and open accounts over the phone; provide loan decisions to member. Maintain thorough knowledge of the underwriting guidelines and procedures.
• Build sustainable relationships and engage members by providing a superior level of service and support.
• Maintain knowledge of and adhere to all applicable compliance/operational risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act, (BSC) and the SAFE Act.

Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:

Competitive rates on our Medical, Dental and Vision plans

Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans

Paid Holidays

Paid Time off – Vacation, Personal or Sick and Birthday

Employee Appreciation Events

401(k) Matching after 1 year of employment

Employee Assistance Program

Tuition Reimbursement for Full-time employees after 1 year of employment

Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees

Enhanced Short Term Disability – at no cost to you!

Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!

https://www.americu.org/in-our-community/

https://www.americu.org/why-americu/