Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Must be available to work Monday - Friday 8:00am - 5:30pm and occasional Saturdays, as needed.
Equal Opportunity Employer Minorities/Women/Disabled/Veterans
Responsible for organizing, planning, directing, and controlling all operations of the Member Solutions Department. Oversees all collections functions including the control of loan and credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex member account situations. Responsible for collateral, repossessions, and the disposition of repossessed Credit Union assets. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures that established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring that all subordinate areas of responsibility support Credit Union objectives. Trains, directs, and appraises personnel. Ensures that services are delivered professionally and efficiently.
ESSENTIAL JOB DUTIES
NON-ESSENTIAL JOB DUTIES
Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.
Assumes responsibility for related duties as required or assigned.
REQUIRED QUALIFICATIONS
Education/Certification:
Equivalent to a two-year business-related college degree or completion of a specialized course of study at a business or trade school
Required Knowledge:
Experience Required:
Excellent communication and public relations skills.
Ability to work in stressful, high-pressure situations.
Solid analytical and negotiating skills.
Strong leadership and supervisory abilities.
Strong management skills.
Able to operate computer calculations and other basic business equipment.
Strong decision-making skills.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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