Credit and Collections Supervisor jobs in Sacramento, CA

Credit and Collections Supervisor is responsible for the activities and operations in the credit and collections department. Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Being a Credit and Collections Supervisor investigates credit issues and suggests payment options to be approved. Ensures collectors follow all protocols, laws and regulations to collect payments efficiently. Additionally, Credit and Collections Supervisor may require a bachelor's degree. Typically reports to a manager. The Credit and Collections Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit and Collections Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Credit and Collections Supervisor jobs

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Collections Representative (Sac County)
  • Golden 1 Credit Union
  • Sacramento, CA FULL_TIME
  • JOB TITLE: Member Care Rep 1
    DEPARTMENT: Member Care
    STATUS: Non - Exempt
    JOB CODE: 1750
    PAY SCALE: $20.00 - $21.50 Hourly

    GENERAL DESCRIPTION:
    Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize Golden 1’s loss of non-performing asset accounts.

    TASKS, DUTIES, FUNCTIONS:
    1. Place and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts.
    2. Identify, investigate, and resolve delinquent and negative account activity.
    3. Update member and credit union account information accurately and efficiently.
    4. Demonstrate an understanding of the member’s needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency.
    5. Educate members about options available to resolve their delinquency and retain and enhance member loyalty.
    6. Communicate and interact with other Golden 1 team members to gather information for resolution of delinquent accounts.
    7. Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation.
    8. Learn and retain an exceptional working knowledge of department financial assistance programs and services.
    9. Prepare and process documentation necessary to resolve delinquent accounts.
    10. Review and research Credit Union records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited.
    11. Evaluate payments (regular and irregular) being made on delinquent accounts to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, and when it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable.
    12. General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing.
    13. General knowledge of loss mitigation and potential benefits to the member and Golden 1.
    14. General knowledge about how to obtain the member’s financial information and use it to assist and resolve the member’s delinquency.
    15. Initiate skip tracing techniques to locate member’s or the credit union’s collateral.
    16. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
    17. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections.
    18. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment.
    19. Maintain acceptable call quality scores as audited and measured monthly.
    20. Complete regulatory training modules annually, as required.
    21. Model Golden 1 Core Values.
    22. Perform other duties as assigned.
    PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
    1. Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts.
    2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

    ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
    1. INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management.
    2. EXTERNAL: Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts.

    QUALIFICATIONS:
    1. EDUCATION: Successful completion of High School curriculum is required.
    2. EXPERIENCE: Six months to one year performing general collection duties in a collection environment.
    3. KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies.

    PHYSICAL REQUIREMENTS:
    1. Prolonged sitting throughout the workday with occasional mobility required.
    2. Corrected vision within the normal range.
    3. Hearing within normal range. A device to enhance hearing will be provided if needed.
    4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
    5. High volume of telephone communication throughout the workday.

    LICENSES / CERTIFICATIONS:
    None

    REV. 10/6/2023
  • Just Posted
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G
Director - Credit Risk
  • Golden 1 Credit Union
  • Sacramento, CA FULL_TIME
  • TITLE: DIRECTOR - CREDIT RISK STATUS: EXMEPT REPORTS TO: VP - FINANCE DEPARTMENT: CREDIT RISK JOB CODE: 11549 PAY SCALE: $152,300.00 - $185,000.00 ANNUALLY GENERAL DESCRIPTION: Responsible for leading...
  • 15 Days Ago
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A
Manager, Credit Resolution
  • AgWest Farm Credit
  • Rocklin, CA FULL_TIME
  • AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners a...
  • 5 Days Ago
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M
Credit Clerk
  • Meeks Lumber Company
  • Roseville, CA FULL_TIME
  • US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our found...
  • 1 Month Ago
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H
Credit Specialist
  • Holt of California
  • Pleasant Grove, CA FULL_TIME
  • Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. At Holt we sell and service a wide-variety of equipment Tractors, Agricultural Equipment, Forklifts, Prime a...
  • 1 Month Ago
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I
Credit Specialist
  • Innovative Tax Solutions LLC
  • Sacramento, CA TEMPORARY,INTERN,FULL_TIME,PART_TIME
  • ```Duties```- Marketing- Interview clients to evaluate and manage credit needs- Set up accounts for individuals and businesses- Stay up-to-date on changes in credit laws and regulations- Communicate w...
  • 27 Days Ago
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0 Credit and Collections Supervisor jobs found in Sacramento, CA area

About Sacramento, California

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Supervisor jobs
$74,256 to $103,597
Sacramento, California area prices
were up 2.5% from a year ago
View detail

What does a Credit and Collections Supervisor do?

Credit and Collections Supervisor in Buffalo, NY
You are the supervisor, and it’s your job to shape the policy, and implement systems that work.
December 24, 2019
Credit and Collections Supervisor in Minneapolis, MN
These people supervise the activities of credit and the collections department.
January 19, 2020
Credit and Collections Supervisor in Moline, IL
If you are a Credit Collections Manager or Supervisor and have an upcoming interview then you should read this post.
January 08, 2020