Credit Card Fraud Investigator jobs in Des Moines, IA

Credit Card Fraud Investigator investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator typically reports to a supervisor or manager. The Credit Card Fraud Investigator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Credit Card Fraud Investigator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

A
Fraud Investigator I
  • American Equity
  • Des Moines, IA FULL_TIME
  • At American Equity Investment Life Holding Company®we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years with satellite offices in Charlotte, NC and New York, NY.

    GENERAL PURPOSE OF THE JOB:

    The Fraud Investigator I is primarily responsible for investigating fraud and fraud related matters. The role is also responsible for assisting in the resolution of consumer and/or insurance department inquiries and/or complaints in a timely manner.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Researches assigned fraud cases, investigating, resolving and/or responding to cases using various resources including documentation, database systems, logs, etc. and may be involved with the following depending on the case:
      • Researches processes that created the complaint such as new business application entry, suitability review, and delivery of contract.
      • Communicates with necessary internal and external customers to assist in the investigation process.
      • Assists/resources for compliance and other departments.
      • Analyzes and produces information for case review.
      • Pulls calls on a per case needed basis and review.
    • Assists with on-going company fraud training and participates in fraud webinars.
    • Analyzes and resolves complaints using problem solving techniques and creative solutions for a fair outcome as needed.
    • Takes complaint calls and or emails and follows through with appropriate persons/departments.
    • Provides guidance to fellow team members.
    • Participates in industry organizations and conferences.
    • Manages and updates applicable reports.
    • Performs other duties as assigned.

    SUPERVISORY RESPONSIBILITIES: NA

    Direct Reports: 0

    General Description of Indirect Reports (2 and 3-downs): 0

    EDUCATION AND/OR EXPERIENCE:

    Associates degree and experience in customer service or quality assurance related role. ; or equivalent combination of education and experience.

    • Experience performing fraud investigations preferred.

    CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

    Certified Fraud Examiner (CFE) designation preferred.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Effective verbal and written communication skills.
    • Strong customer service orientation.
    • Mathematical skills and strong attention to detail.
    • Ability to work cooperatively and successfully with co-employees, customers, and other outside third parties.
    • Strong organizational and planning skills.
    • Ability to read, analyze, and interpret general business periodicals, professional journals and technical/operational procedures.
    • Investigative, research and analytical skills.
    • Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Proficient in the use of Microsoft Office Suite.

  • 1 Day Ago

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Credit Card Specialist
  • Bank Iowa
  • Des Moines, IA FULL_TIME
  • DescriptionWhat You’ll Be DoingThe Credit Card Specialist at Bank Iowa will oversee all daily activities, responsibilities, and operations associated with the bank’s credit card program. They will ass...
  • 21 Days Ago

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Card Services Manager
  • Greater Iowa Credit Union
  • Ames, IA FULL_TIME
  • Greater Iowa Credit Union is currently seeking a Card Services Manager to manage the overall activity of card services by planning, organizing, and directing the day to day and strategic activities. T...
  • 23 Days Ago

D
Fraud Investigator/ Claims Investigator (Des Moines, IA only)
  • DEXIAN
  • Des Moines, IA CONTRACTOR,FULL_TIME
  • Job Title: Claims Investigator || Fraud InvestigatorLocation: 100% Remote in Des Moines, IAStart Date: ASAPDuration: 6-month contract with option to extend / convert to FTEPOSITION SUMMARY- This posit...
  • 2 Days Ago

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Small Business Credit Card Communications Transformation Lead
  • Wells Fargo
  • Des Moines, IA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Business Execution Consultant to join our Small Business Cards team within Consumer Lending. Small Business Credit Cards (SBC) recently transitioned into...
  • 2 Days Ago

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Lead Business Execution Consultant, Credit Card Blueprint Operations
  • Wells Fargo
  • Des Moines, IA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Business Execution Consultant for the Cards Transformation Function in the Consumer Cards and Marketing organization of Cards and Merchant Services. The ...
  • 4 Days Ago

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0 Credit Card Fraud Investigator jobs found in Des Moines, IA area

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National Account Manager
  • GHA Technologies, Inc
  • Des Moines, IA
  • Financial Highlights: $2,500 First Week Training Pay for the first five training days. $500 to $1500 virtual or onsite c...
  • 3/28/2024 12:00:00 AM

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Financial Planning Consultant (Required: Series 7/66 or 63/65 combo) (Hybrid: Des Moines, IA, or Omaha, NE)
  • Avantax Wealth Management
  • Des Moines, IA
  • We love finance, software, and (believe it or not), taxes - that's why we love what we do! At Avantax, we celebrate our ...
  • 3/28/2024 12:00:00 AM

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Sr. Buyer
  • EFCO Corp.
  • Des Moines, IA
  • * Des Moines, IA, USA * Full Time * Manufacturing *Health, Dental, Vision, Life, & AD&D Insurances, 401K, Flex Spending,...
  • 3/28/2024 12:00:00 AM

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Housekeepers, Full-Time
  • Cassialife
  • Des Moines, IA
  • **Cassia** **Housekeepers, Full-Time** **Valley View Village - Des Moines, IA - Full Time** Join our fun loving team as ...
  • 3/28/2024 12:00:00 AM

C
Housekeeper, Full-Time
  • Cassialife
  • Des Moines, IA
  • **Cassia** **Housekeeper, Full-Time** **Valley View Village - Des Moines, IA - Full Time** Join our fun loving team as a...
  • 3/28/2024 12:00:00 AM

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Investment Fund Accountant
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do Principal Asset Management is seeking an Accountant to join our Direct Lending Investment Accounting team...
  • 3/26/2024 12:00:00 AM

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Compliance Auditor
  • ViClarity - US
  • West Des Moines, IA
  • Why ViClarity? We truly believe that people matter. From our clients to our employees, our goal is to make sure we take ...
  • 3/25/2024 12:00:00 AM

B
Credit Card Specialist
  • Bank Iowa
  • West Des Moines, IA
  • What You'll Be Doing The Credit Card Specialist at Bank Iowa will oversee all daily activities, responsibilities, and op...
  • 3/25/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Investigator jobs
$33,256 to $47,713
Des Moines, Iowa area prices
were up 0.8% from a year ago