Credit Card Fraud Investigator jobs in Lowell, MA

Description

Jeanne DArc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.

Come join us as a Credit Analyst, where under the direction of the VP - Indirect Lending, you will be responsible for the timely and accurate processing of all indirect automobile finance loan applications originated from our auto dealership network. Gathers information, analyzes credit history of loan applicants, and decides loans within lending authority based on established guidelines. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reviews, underwrites, and decisions indirect consumer loan applications originated through the Credit Union's auto dealership network by gathering information and analyzing the credit history of loan applicants.
• Communicates lending decisions promptly to the applicable dealership; completes and distributes approval documents. Serves as a resource to the dealer; answers questions and re-works problem loan requests.
• Assists department team members as needed.
• Ensures compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering Policy and related procedures, Member Identification Program (MIP), Office of Foreign Assets Control (OFAC), and all applicable recordkeeping requirements.
• Maintains current knowledge of Credit Union products and services, loan offerings, standard operating procedures, risk-based underwriting parameters, product-specific conditions, etc.
• Participates in department and/or organizational projects as assigned.
• Performs other job-related duties as assigned.

Qualifications

Experience:

Two years of related experience and knowledge of Indirect Lending services, policies, and processes are required.

Education:

High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Proficiency with Microsoft Office and the ability to learn the core system and other related software are required. Must demonstrate strong mathematical, problem-solving, and decision-making skills. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Analyzing and comprehending complex information with the ability to disseminate information clearly and concisely to others are required. Must be highly motivated, organized, detail-oriented, and skillful with time management. Multitasking, practical application, and prioritizing and balancing multiple high-priority projects. Ability to work in a fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires work to be performed both in-office and remotely during and outside of regular business hours.