Credit Card Fraud Investigator, Sr. jobs in New Haven, CT

Description

Motivated team player that will perform Risk monitoring reviews and investigations with a specific focus on the card transaction channel. Based on investigations the candidate must be able to draw logical and reasonable conclusions based on the behaviors and alerts and communicate the findings. Support fraud prevention and monitoring processes of the Risk department. Ideal candidate has experience in transaction payment monitoring, prepaid programs and or providers, Visa, MasterCard or Discover work experience. A background in BSA/AML fields. Protect the integrity of the prepaid and payments systems, adhere to the rules, policies, and procedures to mitigate fraud and chargeback risks to clients and customers. 

• Review and analyze transactional data and account activity for unusual, potentially suspicious, and suspected fraudulent activity that derive from the bank’s alert detection systems and processes. 
• Conduct due diligence, evaluate the circumstances, and recommend appropriate risk-based actions for any cases of potential fraud; escalate as necessary. 
• Collaborate with personnel from other departments when conducting investigations, as appropriate. 
• Communicate with management on internal control deficiencies detected during the account monitoring/investigative processes. 
• Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks and mitigants 
• Maintain proficiency in all aspects of BSA/AML compliance.  
• Write and file Suspicious Activity Reports and apply appropriate risk mitigation measures, while ensuring appropriate documentation of all research and analysis is conducted in accordance with applicable recordkeeping guidelines. 
• Actively support managers and supervisors with AML/Fraud investigations, while coordinating with team members and other departments to determine the proper course of action in handling potentially suspicious activity as required by applicable global regulatory, law enforcement or, Financial Intelligence Units (FIU). 
• All employees are responsible for compliance with the Bank Secrecy Act and in some roles, OFAC regulations. Depending on your job responsibilities, more or less aspects of the regulations may apply, but at a minimum , all employees are responsible for reporting suspicious activity they identify in the course of performing their job duties. This includes activities conducted by customers, fellow employees, board members, and vendors.

Requirements

• Requires a high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as regular exposure to confidential data.
• Superior written and verbal communication skills.
• Must be able to work independently in conducting research and providing data-driven analytical risk insights. 
• Advanced analytical, investigative, and problem-solving skills. 
• Communicate and document the review findings, take risk related decisions and act upon them. 
• Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results. 
• Work closely with other teams and departments to support the processes and products towards improving the monitoring oversight.
• Excellent technical skills including Microsoft Office. 

Experience 

• Fraud experience - minimum three years in online risk (fraud/AML/CTF) prevention.
• Prepaid and payment channels experience – minimum of two years.
• AML monitoring/investigations experience – minimum two years’ experience.
• Ability to utilize performance data to analyze and report.
• Experience developing and or maintain an organizational Fraud Policy.
• Bachelor’s Degree – preferred.
• Certified Fraud Examiner designation within six months of start date.