Credit Card Fraud Investigator, Sr. jobs in New Orleans, LA

Think cold steely walls, navy-blue suits, and stuffy financial jargon.

Now think the opposite.

At Louisiana FCU, you'll work alongside an enthusiastic team in a vibrant atmosphere. We believe in helping our members while achieving personal and professional fulfillment along the way. We call it "living our WHY."

We won the Top Workplaces award for 2023 as we did in 2016 – 2020 from Nola.com/Time Picayune, which are based on employee responses.

We are looking for a Fraud Associate to join our team!

The Fraud Associate’s starting salary is $18.35 - $21.00 an hour and this is a hybrid position. Our corporate office is located in Laplace, Louisiana and work on-premises is required, at times.

Role:

The Fraud Associate investigates a wide variety of fraudulent matters while coordinating appropriate responses to meet Compliance requirements and providing quality control in such areas as BSA, OFAC, and FinCEN (including preparing and/or reviewing SAR’s). Assist the BSA/Risk Associate and the Fraud & Compliance Manager in assessing, identifying, mitigating, and monitoring the Credit Union’s key risk as a means to protect shareholder value.

Major Duties and Responsibilities:

Experience required:

Education:

A high school degree or GED is required.

BSA/Risk Certification preferred.

Interpersonal Skills:

A significant level of trust and diplomacy is required to be an effective subject matter expert in this position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills:

Proficiency in computer applications and other business equipment. Must have the ability to learn new programs and work in a professional manner. Must be able to work quickly, independently and accurately. Must have excellent written and oral communication skills.

ADA Requirements

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel including the use of a computer keyboard; reach with hands and arms; and talk or hear including the use of a telephone. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color and texture perception, as well as the ability to focus.

Must be able to routinely perform work indoors in climate-controlled shared work area. The noise level is the work environment is usually moderate.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and/or others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Disclaimer: This job posting may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.