Credit Card Fraud Investigator, Sr. jobs in Racine, WI

Credit Card Fraud Investigator, Sr. investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator, Sr. analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator, Sr. typically reports to a supervisor or manager. The Credit Card Fraud Investigator, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Credit Card Fraud Investigator, Sr. typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

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Sr Call Center Representative
  • Great Lakes Credit Union
  • North Chicago, IL FULL_TIME
  • Description

    Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

    Do you enjoy customer interaction and relationship building?

    WE WANT YOU ON OUR TEAM!


    The Sr Call Center Representative primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the members’ trusted financial partner.” Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness.


    The Sr Call Center Representative is responsible for performing all duties with a higher proficiency level to provide exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Supports sales and service efforts. Supports the Member Promise. Maintains positive working relationships by supporting the Standards of Excellence. Advises members of appropriate products and services, which helps them achieve their goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.



    As a Sr Call Center Representative your duties will be:

    • Answering and handling calls from all skill levels such as: Inquiries, Digital, Cards, Loans and Other.
    • Utilizing appropriate security measures to identify members and protects against fraud.
    • Cross selling and referring products and services to meet members' needs.
    • Seeking opportunities to attract, retain, and expand member relationships.
    • Actively listening and asking questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
    • Using judgment to handle complex account inquiries and practicing good decision-making skills to perform one contact resolution whenever possible. Handling the more complex phone calls when needed.
    • Ensuring all members questions are handled, and follow up in a timely manner.
    • Performing all duties with a high level of accuracy and attention to detail.
    • Identifying and uses appropriate software and tools to troubleshoot concerns regarding, digital services, cards, transactions, payments and special accounts.
    • Follow all procedures, policies and guidelines; complying with federal and state regulations.
    • Consistently achieve individual goals and contributing to department and credit union success.
    • Tactfully handle more complex requests and escalated call situations from other Service & Support Specialists. Ability to diffuse irate members and handling call requests to speak with a Team Lead or Manager.
    • Handle "off the phone" member requests and follow through.
    • SME on all account servicing requests such as: Add Joints, Name Changes, Joint Removal, Add/Remove Beneficiaries, Business Accounts, Trusts, etc.
    • Perform as a back-up to all Digital functions such as: Live chats, Online Applications, Secure Messaging and Member Service/Fax email requests.
    • Providing appropriate advice, counseling and solutions to member inquiries and problems. Works with other credit union personnel to proactively meet member needs in a responsive, efficient manner across department lines.
    • Perform overrides and supports the department chat for staff questions.
    • Authority to release check holds up to the department policy limits.
    • Supporting and facilitating training. May be assigned as a mentor to new team members.
    • May open or close the department in the event a manager is not available (opening includes loading checks, closing includes balancing checks, cutting off wires for the day)
    • Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all of GLCU’s policies, procedures and internal controls.

    Requirements

    • Three years to five years of similar or related experience
    • A high school education or GED
    • Significant level of trust and diplomacy is required - Work involves extensive personal contact of personal or sensitive nature
    • Decision making requires analytical ability, judgement, and ingenuity - moderate amount of discretion
    • Problems encountered are somewhat complex, analysis, weighing the outcomes - problems are generally similar in nature



    Location:

    North Chicago

    2525 Green Bay Rd, North Chicago, IL 60064





    Regular hours of operation are:


    Monday - Friday 8:30am to 6:15pm

    Saturday 8:45am to 2:00pm


    This position is full time, 40 hours per week, and on a 5 day rotating schedule.

    ( you will receive 11 paid holidays off throughout the year)




    To learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:


    GLCU YouTube Channel

    GLCU NEWSROOM




    We’re the total package!


    To view our GREAT Benefits please speak with and member of the HR Team!


    Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

  • 2 Days Ago

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Commercial Credit Analyst
  • ADVIA CREDIT UNION
  • Crystal, IL OTHER
  • Job Details Job Location: Crystal Lake, IL Position Type: Full-Time Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Weekdays and Saturdays Job Category: Commercial DescriptionEmploym...
  • 6 Days Ago

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Commercial Credit Analyst
  • ADVIA CREDIT UNION
  • Elkhorn, WI OTHER
  • Job Details Job Location: Elkhorn, WI Position Type: Full-Time Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Weekdays and Saturdays Job Category: Commercial DescriptionEmployment T...
  • 8 Days Ago

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Transcripted Credit
  • Gateway Technical College
  • Kenosha, WI FULL_TIME
  • SUMMARY Transcripted Credit instructors teach a college course in their high school and students who successfully complete the class earn college credits. This application is for consideration as a Tr...
  • 1 Day Ago

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Surveillance Investigator
  • Allied Universal
  • Waukegan, IL FULL_TIME
  • Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a ...
  • Just Posted

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Complaint Investigator
  • Collabera
  • North Chicago, IL FULL_TIME
  • Company DescriptionAbout Collabera:Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar ...
  • 13 Days Ago

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0 Credit Card Fraud Investigator, Sr. jobs found in Racine, WI area

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Hybrid-Financial Analyst/receivables/collections/SAP/EXCEL/high data
  • KYYBA
  • North Chicago, IL
  • Job Description Job Description Hybrid-Financial Analyst II/receivables/SAP/EXCEL/high volume data 25281 36-41.00 an hou...
  • 3/28/2024 12:00:00 AM

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Credit Analyst Year-Round Internship
  • ULINE
  • Pleasant Prairie, WI
  • Credit Analyst Internship Paid Internship - Year-Round Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Milwaukee, WI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner-Joint Committee Specialist) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Milwaukee, WI
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Fed State Local Gvmt Spec - Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Milwaukee, WI
  • Duties WHAT IS THE TAX EXEMPT & GOVERNMENT ENTITIES (TE/GE) DIVISION? A description of the business units can be found a...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Milwaukee, WI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Credit Analyst
  • ULINE
  • Pleasant Prairie, WI
  • Credit Analyst Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Join our growing Finance team as a C...
  • 3/24/2024 12:00:00 AM

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Credit Analyst
  • ULINE
  • Waukegan, IL
  • Credit Analyst 2200 S. Lakeside Drive, Waukegan, IL 60085 Join our growing Finance team as a Credit Analyst evaluating f...
  • 3/24/2024 12:00:00 AM

Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey. Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Investigator, Sr. jobs
$48,108 to $65,696
Racine, Wisconsin area prices
were up 1.8% from a year ago

Credit Card Fraud Investigator, Sr. in Middlesex, NJ
Credit card frauds form a part of cyber security investigations and thus the credit card fraud investigator must possess sharp technical skills for handling software, ethical hacking ways, accessing databases etc.
December 29, 2019
Credit Card Fraud Investigator, Sr. in Los Angeles, CA
They have to be familiar with certain concepts and practices that an investigator must know and perform the tasks accordingly in regulation with the law, whether it is federal or state.
December 09, 2019
Credit Card Fraud Investigator, Sr. in Springfield, OR
In order to restrict those incidences and provide secured credit card transactions to clients, financial organizations appoint credit card investigators to investigate such scams and book the offenders.
January 07, 2020