Credit Card Fraud Investigator, Sr. investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator, Sr. analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator, Sr. typically reports to a supervisor or manager. The Credit Card Fraud Investigator, Sr. contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Credit Card Fraud Investigator, Sr. typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
Description
Great Lakes Credit Union is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
The Sr Call Center Representative primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the members’ trusted financial partner.” Responsible for ensuring that outstanding service is delivered to both internal and external members, in alignment with our Standards of Greatness.
The Sr Call Center Representative is responsible for performing all duties with a higher proficiency level to provide exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Supports sales and service efforts. Supports the Member Promise. Maintains positive working relationships by supporting the Standards of Excellence. Advises members of appropriate products and services, which helps them achieve their goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.
As a Sr Call Center Representative your duties will be:
Requirements
Location:
North Chicago
2525 Green Bay Rd, North Chicago, IL 60064
Regular hours of operation are:
Monday - Friday 8:30am to 6:15pm
Saturday 8:45am to 2:00pm
This position is full time, 40 hours per week, and on a 5 day rotating schedule.
( you will receive 11 paid holidays off throughout the year)
To learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:
GLCU YouTube Channel
GLCU NEWSROOM
We’re the total package!
To view our GREAT Benefits please speak with and member of the HR Team!
Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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