Credit Card Fraud Investigator, Sr. jobs in Rockford, IL

As a Credit Counselor, you will help consumers determine the best course of action to take control of their debt. Counseling sessions with consumers consist of reviewing credit reports, budgets, and providing advice and guidance. If the consumer qualifies for our Debt Management Program, the Counselor guides them through the enrollment process.

We are looking for friendly, outgoing and focused individuals who like helping people. Ideal candidates for this position have the drive to succeed and reach goals, are optimistic, compassionate and are skilled at building relationships with prospective clients.

We provide training and the resources to help you succeed!

Responsibilities Include:

• Taking inbound and making outbound calls daily to consumers who have contacted us for help
• Replying to emails, online chats, texts and online quote requests
• Conducting credit counseling sessions; reviewing debt, budget analysis, and presenting a personalized action plan
  • Debt Analysis: Reviewing credit card, medical, collection, and payday loan debt with the customer
  • Budget Analysis: Reviewing very thorough budget of consumers' income and expenses and providing helpful feedback
  • Presenting solutions: Based on the debt and budget analysis, you will present the customer with options
• One of the options many consumers contact us about is our Debt Management Program that provides clients a safe and practical way to pay back their credit card debt

Requirements:

• High School Diploma or equivalent required
• Previous Sales or Call Center experience preferred
• Excellent rapport building skills. Must be patient and consistent with the consumers we work with.
• Must enjoy working on phone and computer. All counseling sessions are performed through a combination of phone calls, emails, online chats, and texts.
• Strong ability to follow-up with consumers.
• High level of computer skills; typing, ability to learn new software.
• Strong work ethic including a record of punctuality and good attendance.
• Ability to motivate, influence and help change consumers spending habits.
• Highly resourceful and adaptable to changing needs of the business.

Benefits for Full-Time Employees:

• Health, Dental, Vision and Life Insurance; 401k with 100% match; Paid Time Off

ALL CANDIDATES will be subject to a background check which will include criminal history.