Credit Card Fraud Investigator, Sr. jobs in Seattle, WA

Description

Who is COMC?

It's a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and fun to collect!

Job Description

COMC is looking to hire an accomplished Sr. HR Generalist to execute the HR functions at our Redmond, WA location. This person will partner with onsite managers, directors, and HR peers to help establish a positive presence and consistent application of people strategies, process improvements, and new company policies and programs for this worksite. The Sr. Human Resources Generalist is an individual contributor reporting to the Human Resources Director.

The ideal candidate would be an experienced HR professional who has a proven track record of achieving outcomes, particularly, in start-up environments, comfortable leading through ambiguity and navigating change, has a high degree of confidence within the HR discipline, and has growth aspirations.

Job Responsibilities

• Manage employee relations issues, including documenting, investigating, and providing resolution on employee complaints or allegations under Title VII, ADA, etc.
• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Conducts new hire orientation and manages employee recognition programs.
• Serves as the primary point of contact to managers for performance management resolution and advisory, from documented coaching to termination, including facilitating document review.
• Lead leave management programs and be familiar with FMLA, PFL, PSL, ADA, Pregnancy including COVID-19 leaves, RTW & safety programs.
• Assist with year-end compliance reporting, represent company in unemployment hearings.
• Maintain employee data integrity in the HRIS system (Paycom) through management of personnel action forms, relating to the employee’s pay, status, location, access etc.
• Own and champion a best-in-class service culture, performing culture chats, analyzing trends, and decreasing turnover and satisfactorily achieving other KPI’s.
• Performs routine tasks required to administer and execute HR programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Provide HR support and facilitation of open enrollment, annual review appraisals, benefit enrollment changes, COBRA audits, and more.
• Reinforce best practices and answer employee and manager inquiries about HR programs, policies, and other HR-related items in a timely manner.
• Stay up to date with regulatory and compliance initiatives and laws.
• Uphold Company values and the C.A.R.D. Culture Charter.
• Perform other duties as assigned.

Qualifications

Job Qualifications

• At least 5 years of experience in a HR Generalist capacity or higher.
• Strong experience in Employee Relations and Leave Administration.
• 2 years of experience in HRIS Management.
• A Bachelor’s degree or higher in Human Resources or related field of study.

Additional Qualifications

• Excellent verbal communication and good problem-solving skills.
• High level of Emotional Intelligence, working with change management.
• Is highly adaptable and agile, adept at taking and providing feedback.
• Experience working in a retail/warehouse environment is ideal.
• Experience working with cross-functional and geographically dispersed teams.
• Strong organizational and creative design skills preferred.
• Experience with Paycom, SharePoint, Smartsheet, Microsoft Office
• Intermediate user of Excel.

Work Location

Preferred Location – Redmond, WA

Opportunity for Remote work – No

Benefits Offerings

• A competitive salary
• Employer provided Free Medical, Base Dental and Vision plans
• Paid Time Off up to nearly 4 weeks per year
• 401 (K) Program with 100% Company Match
• Employer provided LTD and Life Insurance
• STD for employees outside of Washington State
• Employee discount on COMC.com
• Employee Assistance Program
• Legal Library Access

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.

While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care. The position requires the ability to lift up to 30 lbs.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace were people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

Job Type: Full-time