Credit Card Operations Clerk jobs in Maryland

General Summary

Under direct supervision, administer, monitor, report on and provide guidance on corporate employee expense reports and the corporate credit card program. Audit corporate card transactions and expense reports to ensure proper approval, required documentation and receipts are reviewed, guidelines for card usage, educate employees and elevate recurring issues to management. Proactively create, generate and analyze system reports to ensure compliance with corporate policy.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Oversee operations and manage activities of the travel program to ensure timely processing, maintain quality and take corrective action when necessary.
• Reconcile Purchase Card payable account on the Ledger in a timely fashion.
• Work with manager to increase the effectiveness and efficiency of all related travel and expense policies and procedures in conjunction with the credit card program.
• Understand and apply applicable policies to answer questions concerning travel and expense.
•  Provide optimal customer service support for employee travel and corporate card concerns. Assist employees with reconciling, opening and terminating accounts as well as resolving fraud cases.
• Educate travelers regarding policies and travel program initiatives as they relate to credit card program including direction regarding domestic travel arrangements through Omega Travel.
• Provide and plan on-site training to customers.
• Process approved travel profile requests and corporate card applications.
• Load expense reimbursements files into HEFM accurately and timely.
• Contribute to the monitoring and maintenance of the credit card program including the development, implementation, and maintenance of policies, procedures and program metrics.
• Manage projects and process development of activities surrounding travel initiatives.
• Lead and/or participate in travel related projects.
• Monitor employee termination reports to ensure timely close of all travel and corporate card related accounts.
•  Create and maintain travel reporting to optimize travel spend, encourage online adoption, create transparency for corporate travel contracts, estimate and increase travel safety.
•  Partner with Director to respond to audit requests from CIAG and accommodate the need to design and implement additional controls as required.

This is an hourly position. Requirements are non negotiable. 

• High School Diploma or equivalent (GED) is required.  Associate’s or Bachelor’s degree in finance, business, economics or accounting preferred.
• Three or more years of experience with corporate credit card programs is required.
• Three or more years of experience with Accounts Payable is required.
• Effective and intermediate use of Microsoft Excel is required.
• Accounts Payable Certification, APS or APM is required within six months of employment.

The University of Maryland Medical System (UMMS) serves more than one million patients and families every year. More than 29,000 employees and 4,600 providers work at UMMS. Each and every one of these individuals – from the patients we care for, the family members we reassure to our colleagues that we champion – represent the amazingly vibrant communities we serve. And we continue to seek out qualified candidates who reflect the values, backgrounds and stories of our neighbors and patients. We want to hear your voice, learn from your experiences, and be shaped by your insight as part of our workforce. After all, when we come together from different walks of life, we become stronger, better, and more empathetic.

Education and Experience

1. High School Diploma or equivalent (GED) is required.  Associate’s or Bachelor’s degree in finance, business, economics or accounting preferred.
2. Three or more years of experience with corporate credit card programs is required.
3. Three or more years of experience with Accounts Payable is required.
4. Effective and intermediate use of Microsoft Excel is required.
5. Accounts Payable Certification, APS or APM is required within six months of employment.

Knowledge, Skills and Abilities

•  Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
• Demonstrates a highly professional attitude and personal presentation in all Verbals, written, and listing communication skills
• Must present excellent customer service, teamwork and inter-personal skills.
•  Must have conflict resolution, problem solving, analytical and decision-making skills.
• Strong organizational skills and attention to detail
• Must handle confidential information with the utmost care and professionalism
•  Ability to work in a virtual setting, work independently and within a team environment.
•  Must adapt to a fast-paced, continually changing business and work environment and manage multiple priorities effectively.
• Ability to develop and present educational training.

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