Credit Card Operations Clerk, Sr. jobs in Kannapolis, NC

Credit Card Operations Clerk, Sr. controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk, Sr. verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or equivalent. Additionally, Credit Card Operations Clerk, Sr. typically reports to a manager or head of a unit/department. The Credit Card Operations Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Operations Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Sr Analyst-Credit Customer Experience
  • Lowes
  • Mooresville, NC FULL_TIME
  • Expand your career possibilities.

    Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

    Find Your Home to More Possibilities.

    Senior Analyst, PRO Credit Customer Experience

    Job Summary:

    The primary purpose of the Sr Analyst-Credit Customer Experience - Pro role is to drive Lowe's Pro financing product innovation and improvement to increase Lowe's proprietary credit sales and pro customer engagement with our credit programs. This position requires the ability to research viable product innovation, develop business cases, and work cross functionally internal to Lowes as well as aligning and leading execution with multiple external banking partners.

    Key Responsibilities:

    • Reviews and responds to customer and store escalated situations / inquiries.
    • Works with banking partner call centers to ensure Lowe’s branded services is consistently applied across all customer interactions.
    • Ensures service level agreements (SLA’s) are maintained and staffing levels are adequate to address volume changes.
    • Oversees Merchandise Dispute Process to maintain accuracy and service level agreements (SLAs) as well as identify and address process opportunities.
    • Acts as credit expert and liaison for stores as well as for internal and external business partners.
    • Monitors Credit Services Group Mailbox and reviews, responds, and/or redirects communications from 1700 store locations as well as questions from the field to include credit programs, in-store issues that may require research, customer account issues, promotions, disputes, etc.
    • Provides Credit Center Customer Service for multiple call centers to include maintaining or exceeding contractual service level agreements (SLA's) by conducting call calibrations on a weekly/bi-weekly basis which requires listening to recorded store and customer calls to identify opportunities and provide best practices for customer service excellence.
    • Reviews and updates credit center processes as needed.
    • Creates new processes for productivity and efficiency.
    • Provides Lowe's processes to credit centers resulting in better customer experience, and efficiencies.
    • Meets with new hire classes to communicate Lowe's expectations for customer service.
    • Reviews and decisions with Synchrony Financial (SYF) Consumer Affairs on situations that arise outside of the standard guidelines.
    • Reviews executive complaints monthly with credit center management to identify opportunities in service provided and processes across the organization as well as implement improved processes resulting in a better customer experience.
    • Oversees the merchandise dispute process daily to prevent unnecessary losses to stores and company by monitoring dispute forms and responses, educating store/field on the dispute process and responses.
    • Updates dispute directions as needed.
    • Collaborates with Synchrony Financial (SYF) management to address issues and implement changes.
    • Assists Lowe's Bengaluru (Bangalore) representative team as needed.
    • Assists with LowesLink issues and inquiries.
    • Meets with site leaders weekly or bi-weekly to discuss ongoing issues, new developments, changes, status on projects and upcoming events.
    • Acts as liaison for credit information for Lowe's Customer Care Call Center and Customer Care Process Designers, Lowe's Executive Customer Relations, Lowe's Installed Sales, In-Home Consultants and Assurant (Lowe's Protection Plan provider).
    • Reviews and responds to executive customer complaints regarding credit received at the Store Support Center (SSC) which includes researching and resolving customer issues and/or concerns and contacting customers.
    • Projects as assigned with Lowe's and/or Synchrony Financial which may include conducting research, collaborating, implementing and completing.


    Required Qualifications:

    • Bachelor's Degree in Business, Communications or related field and 5-7 Years 5 Years Combined experience in retail sales or credit in lieu of degree and experience requirements above

    • 2 Years in Retail Sales/Credit

    Preferred Qualifications:

    • Store experience and familiarity with consumer credit products

    • Strong communication skills using digital and traditional communication channels

    About Lowe’s:

    Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

    Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

  • 3 Days Ago

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Sr Mgr-Merchandising Operations
  • Lowes
  • Mooresville, NC FULL_TIME
  • Your ImpactThe Sr. Mgr-Merchandising Operations owns strategic oversight and execution for work and projects within a key functional area of Merchandising Operations. The Sr. Manager leads a team of i...
  • 17 Days Ago

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President & CEO - Lion's Share Federal Credit Union
  • Carolinas Credit Union League
  • Salisbury, NC FULL_TIME
  • Lion's Share Federal Credit Union is seeking seasoned professionals for the position of President & CEO. Formed in 1982 as the Food Lion Credit Association CU, and renamed Lion's Share Federal Credit ...
  • 1 Month Ago

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Assistant Manager-Credit-R00018
  • S_Operations
  • Mocksville, NC FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $XX? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • 13 Days Ago

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GIft Card Merchandiser
  • footprint Solutions
  • Albemarle, NC FULL_TIME
  • Merchandiser - Flexible, Part time, Start now! Hourly Wage: $ 13/hr Additional info: Hourly, Variable hours, Non-exempt Footprint Solutions is a nationally recognized company and industry leader; for ...
  • 10 Days Ago

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Credit Administrator
  • Nesco Resource, LLC
  • Statesville, NC FULL_TIME
  • Monday - Friday 8:00 am - 5:00 pm ESSENTIAL FUNCTIONS:Send, receive, and acknowledge all credit applications.Send bank reference/financial reference requests to customer banking institutions; if appli...
  • 24 Days Ago

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0 Credit Card Operations Clerk, Sr. jobs found in Kannapolis, NC area

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Administrative Assistant
  • HomeTrust Bancshares, Inc.
  • Charlotte, NC
  • Acts as gatekeeper for the EVP, Consumer and Business Banking Group Executive and the EVP, Chief Operations and People O...
  • 3/27/2024 12:00:00 AM

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Assistant Parts Manager
  • Stateline Chrysler Jeep Dodge RAM
  • Fort Mill, SC
  • Join Stateline Chrysler Jeep Dodge Ram, a top tier dealership and one of the largest Mopar parts distributors in the nat...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant
  • Paumac Tubing Llc
  • Statesville, NC
  • Job Description Job Description Summary/Objectives: The administrative assistant position provides administrative and cl...
  • 3/26/2024 12:00:00 AM

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Factoring Producer/Processor
  • TBS Factoring Service
  • Charlotte, NC
  • The Factoring Producer/Processor is responsible for assisting the Account Executive with fulfilling the production needs...
  • 3/26/2024 12:00:00 AM

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POS Deployment Technician
  • Zones, LLC
  • Salisbury, NC
  • Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT p...
  • 3/25/2024 12:00:00 AM

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Operations Administrator
  • Wilson Financial Group
  • Gastonia, NC
  • Operations Administrator Advance your career and truly make a difference. We have an exciting opportunity for an organiz...
  • 3/24/2024 12:00:00 AM

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Chief Operating Officer
  • The C.W. Williams Community Health Center, Inc.
  • Charlotte, NC
  • The ideal candidate will be responsible for ensuring operational excellence across the organization. Your primary goal w...
  • 3/24/2024 12:00:00 AM

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Senior Kitchen Manager
  • BJ's Restaurants
  • Concord, NC
  • Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
  • 2/8/2024 12:00:00 AM

Kannapolis (Kŭh-nă-pŭh-lŭs) is a city in Cabarrus and Rowan counties, in the U.S. state of North Carolina, northwest of Concord and northeast of Charlotte and is a suburb in the Charlotte metropolitan area. The city of Kannapolis was incorporated in 1984. The population was 42,625 at the 2010 census, which makes Kannapolis the 20th largest city in North Carolina. It is the home of the Kannapolis Intimidators, the Class A baseball affiliate of the Chicago White Sox, and it is the hometown of the Earnhardt racing family. The center of the city is home to the North Carolina Research Campus, a pub...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Clerk, Sr. jobs
$40,583 to $51,219
Kannapolis, North Carolina area prices
were up 1.5% from a year ago