Credit Card Operations Clerk, Sr. jobs in Trenton, NJ

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary:

We are seeking a highly skilled and experienced Sr. Director of Network Operations to oversee and manage the daily operations and delivery of our global network infrastructure. This pivotal role involves leading a dynamic team and managing a major third-party service provider relationship to ensure optimal network performance, minimal downtime, and meeting the evolving capacity needs of our business.

Key Responsibilities:

• Operational Management: Oversee the daily operations of the global network infrastructure, ensuring high reliability and performance.

• Delivery: Supervise the timely delivery and installation of network services by aligning and prioritizing delivery to business needs.

• Service Provider Oversight: Efficiently manage the relationship with the third-party service provider, ensuring they meet contractual obligations and service expectations.

• Performance Monitoring: Regularly monitor network performance, implementing strategies to minimize downtime and optimize capacity.

• Incident Management: Lead and coordinate rapid response to network incidents, ensuring swift resolution and minimal impact on business operations.

• Continuous Improvement: Drive continuous improvement initiatives in network operations, focusing on reliability, scalability, security, and efficiency.

• Stakeholder Communication: Liaise with internal stakeholders to align network operations with business needs and to report on network performance.

• Budget Management: Oversee the operational budget for network operations, ensuring cost-effective resource allocation.

• Compliance and Best Practices: Ensure compliance with industry standards, cybersecurity and best practices in network operations.

• Vendor Management: Negotiate and manage contracts with vendors and service providers.

Leadership Responsibilities:

• Identify operational gaps and problems and build support for initiatives including cross-functional initiatives that address these important needs.

• Define the operational vision and strategy that guides tower leads and service provider to continuously improve in efficiencies.

• Leverage your breadth and depth of knowledge of work outside own function and deep expertise in own functions to deliver superior business value.

• Collaborate with other leaders within same and other functions to identify opportunities for process improvement and innovation.

• Responsible for the direct management of the network operations team and service provider including results/outcomes, goal-setting, performance management, coaching.

• Provide leadership guidance on decisions related to team hiring, performance reviews, promotions, and compensation actions.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or relevant real-world experience.

• Minimum of 12 years of relevant experience, leadership experience is required.

• Track record of successfully conceiving, initiating, and driving a long and diverse portfolio of exceptionally challenging initiatives that have significantly impacted BMS at the company level.

• Strong experience in managing third-party service providers and vendor relationships.

• Excellent leadership and team management skills.

• Proficient in incident management and network performance monitoring.

• Solid understanding of network infrastructure and protocols.

• Exceptional problem-solving skills and the ability to work under pressure.

• Excellent communication and interpersonal skills.

• Ability to work a flexible schedule including off-hours when needed.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.