Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
Atlas services of wny is a small business in Buffalo, NY. We are professional, agile and professional.
Our work environment includes:
```Job Overview:```
We are seeking a highly organized and experienced Floor Manager to join our team. As a Floor Manager, you will be responsible for overseeing the daily operations of our establishment and ensuring exceptional customer service. Your strong leadership skills and attention to detail will contribute to the success of our business.
```Duties:```
- Supervise and coordinate the activities of floor staff, including point callers and collectors
- Monitor phone recordings and provide a retrain on an as needed basis
- Handle customer complaints and resolve any issues that may arise
```Experience:```
- Previous experience in a supervisory role within the collections industry is required
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a friendly and approachable demeanor
- Strong organizational skills with attention to detail
If you are a dedicated professional with a passion for collections management, we would love to hear from you. Apply today to join our team as a Floor Manager!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Weekly day range:
Work setting:
Experience:
Shift availability:
Ability to Relocate:
Work Location: In person
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