Credit Card Operations Manager jobs in Rock Hill, SC

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

Do you have previous fraud experience within the financial industry and in search for a long-term career? If so, this position may be the right fit for you! The Plastic Card Fraud Specialist will research, investigate, process and track fraudulent/returned items which may pertain to fraud within the Recovery Services Department, ATM and mobile deposits.

Individual must be able to work on-site at our new back office operations center on Anderson Road in Rock Hill, SC. Remote work is not available. 

Don't meet all of the requirements below? We would still love to hear from you!

Responsibilities and Duties: 

The Plastic Card Fraud Specialist is responsible for ensuring cards reported lost to our processor are closed on the core system.  This individual will work closely with Digital Channels and Credit Card Services and the branches to submit fraud disputes in a timely manner, ensuring applicable regulations are followed.  This position will require monitoring and reporting of fraud charge offs, as well as ensuring general ledger provisional credits are balanced each month. Individual will assist with implementation and use of new tools and criteria to proactively prevent card related losses.  

Additional responsibilities include, but are not limited to: 

1. Provide quality assistance to our branches by assisting with properly completing and archiving the Fraud Cardholder Dispute form.
2. Assist branches with specific questioning of members to gather information needed to make informed decisions on fraud disputes.
3. Assist in researching, documenting, and processing fraudulent/unauthorized transactions.
4. Coordinate with branches to obtain necessary documentation to proceed with legal action.
5. Assist in the filing of reports with appropriate law enforcement authorities as needed.
6. If fraud is suspected, assist with investigation of all details involving fraudulent transactions.
7. Ensure that our core is properly updated when members call our processor to report cards lost/stolen or fraud.
8. Issuing of provisional credits when required by Reg E with the result of internal investigations.
9. Perform basic general ledger functions related to provisional credits.
10. Responsible for ensuring outstanding items in suspense to general ledger are still within Reg E timeframes.
11. Assist with researching debit card charges coming in on cards closed for lost/stolen or fraud.
12. Prepare reports as necessary to provide management with accurate records of potential fraudulent losses.
13. Keep current on plastic card processor rules and procedures regarding fraud compliance.
14. Work to develop specific strategies to mitigate fraud on known compromises. 
15. Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA.  Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
16. All other duties as assigned.

Job Requirements:

• Working knowledge of Reg E and BSA 
• A high school diploma is required along with two to five years of similar fraud related experience.
• Attention to detail and ability to keep up with regulatory guidelines and timeframes.  
• Excellent research and analytical skills 
• Basic knowledge of check processing systems within financial institutions  
• Excellent organizational skills and the ability to multi-task.  
• Must be a self-starter who thinks outside the box and takes initiative.  
• Proficiency in all Microsoft Office Products.  
• Ability to communicate with Founders’ staff, members, law enforcement and outside entities. 

Benefits: 

As the Plastic Card Fraud Specialist, you will receive a competitive income and comprehensive benefits package.

Benefits provided include the following: