Credit Card Operations Supervisor jobs in the United States

Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

S
Debit/Credit Card Operations Specialist
  • Sunbelt Federal Credit Union
  • Hattiesburg, MS FULL_TIME
  • Benefits:
    • 401(k) matching
    • Competitive salary
    • Dental insurance
    • Free uniforms
    • Health insurance
    • Paid time off
    • Profit sharing
    • Tuition assistance
    • Vision insurance

    Card Services Specialist


    OBJECTIVE:
    Under the direction and supervision of the E-branch Manager, is responsible for providing administrative and member service support in the minimization, prevention, and mitigation of credit union losses due to fraudulent Debit and Credit Card activity. This includes monitoring and researching suspicious activity, processing card cancellation, reissues, account holds and releases. Provides members and staff with appropriate, timely support and relevant information.  
     
    Department: Card Services 
     
    Supervisory Responsibilities:  None
     
    Essential Functions:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    • Responds to debit card inquiries from members or staff to identify, research, and resolve member issues.
    • Provides information and member service concerning card transactions.
    • Reviews card transactions for potential fraud. 
    • Verify transaction activity with member and take appropriate actions. 
    • Process debit and credit card claims from lost, stolen or fraud activity. 
    • Processes debit/credit card cancellations and reissue requests; work with third party applications; updates card status in related systems. 
    • Maintains working knowledge of Regulation E and the effects it has on Debit Card Fraud
    • Provide Provisional credit to members who have filed a card dispute, as deemed necessary
    • Review and Investigate Debit Card transactions through the member’s account history and World Pay.
    • Handles special card requests for debit card rushes
    • Enter travel notes on debit and credit cards
    • Provide members with the forms necessary to transact business at the Credit Union.
    • Works Daily Debit and Credit card reports. 
    • Other duties as assigned.
     
    Competencies:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. 
     
    Solid technology and internet searching skills, including proficiency with Microsoft Office (Excel, Word, Outlook), and ability to navigate financial software applications.

    Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment
    • Professional, well-developed interpersonal skills essential for projecting a positive image as representative of the Credit Union.
    • Customer/Client Focus
    • Dependability – Job requires being reliable, responsible and dependable and fulfilling obligations.
    • Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
    • Intermediate mathematical skills required (calculation and concepts involving decimals, percentages, fractions, etc.).
    • Must demonstrate an ability to understand and implement changing policies and procedures.
    • Must be familiar with home banking and bill paying services.

    Education & Experience:
    • High School Graduate or Equivalent (GED).
    • 2 years of financial operations, or banking related experience required.
    • 6 months of fraud, risk, or investigations experience in banking or financial services industry preferred.
     
    Certificates, Licenses and Registrations:
    • Must successfully complete BSA training as required
    • Employee must be bondable (insurable) 
     
    Position Type/Expected Hours of Work:
    This is a Full-time position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m.
     
    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 30 pounds. 

    Employment Requirements:
    All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
    • U.S. Citizenship
    • Successfully passing a background investigation and Credit Check

    Benefits Offered:
    • 401K, With employee match and profit shares.
    • Medical, Dental, Vision, Life, STD, LTD Insurances
    • Paid Holidays
    • Employee Education Assistance Program
    • Paid Time Off (PTO)
    • Employee Assistance Program (EAP)
     DECLARATION
    This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.
  • 2 Months Ago

N
Night Operations Supervisor
  • Night Operations Supervisor
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • 4 Days Ago

C
Credit Card Operations Specialist
  • City National Bank
  • Newark, DE FULL_TIME
  • CREDIT CARD OPERATIONS SPECIALIST WHAT IS THE OPPORTUNITY?Processes Finance related responsibilities: Lockbox, Payments, Fee/Payment reversals and research, credit balance research and refunds. Proces...
  • 22 Days Ago

T
Supervisor, Credit Card Services
  • Tower Opportunities
  • Laurel, MD FULL_TIME
  • $1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverag...
  • 2 Months Ago

S
Supervisor, Credit Card Services
  • System One
  • Laurel, MD OTHER
  • Supervisor, Credit Card Services Location: Laurel, MD Hybrid Schedule: 3 days onsite Hours: Mon-Fri 8am-4:30pm (Sat 9am-1pm, as needed) Salary Range: $87K with FULL BENEFITS PACKAGE Resumes to Criss B...
  • 2 Months Ago

S
Credit Card Services Supervisor
  • Southwest Missouri Bank
  • Carthage, MO FULL_TIME
  • JOB SUMMARY: Provide prompt, courteous and accurate customer service while assisting customers and employees with bank card products, merchant services and ATMs. This position must acquire and maintai...
  • 2 Months Ago

G
Operations Coordinator
  • GMED NA
  • Rockville, MD
  • Join the GMED team today and work on the frontier of Medical Device Innovation! Reports to: Non-Active Medical Device Re...
  • 11/3/2024 12:00:00 AM

D
Operations Supervisor
  • DHL
  • Ashburn, VA
  • **Job Description**: The Operations Supervisor at DHL is responsible for overseeing daily warehouse operations, ensuring...
  • 11/3/2024 12:00:00 AM

A
Production Operations Coordinator
  • Air Line Pilots Association
  • Vienna, VA
  • Production Operations Coordinator The Air Line Pilots Association, International (ALPA), the largest airline pilot union...
  • 11/3/2024 12:00:00 AM

R
Operations Supervisor
  • R.A.S. Logistics
  • Manassas, VA
  • R.A.S. Logistics is a provider of final mile delivery services and a growing leader in the logistics industry. Our succe...
  • 11/3/2024 12:00:00 AM

D
Operations Supervisor
  • DHL
  • Capitol Heights, MD
  • **Job Description**: The Operations Supervisor at DHL is responsible for overseeing daily warehouse operations, ensuring...
  • 11/3/2024 12:00:00 AM

D
Operations Supervisor
  • DHL
  • Rockville, MD
  • **Job Description**: The Operations Supervisor at DHL is responsible for overseeing daily warehouse operations, ensuring...
  • 11/3/2024 12:00:00 AM

D
Operations Supervisor
  • DHL
  • Beltsville, MD
  • **Job Description**: The Operations Supervisor at DHL is responsible for overseeing daily warehouse operations, ensuring...
  • 11/1/2024 12:00:00 AM

G
Operations Coordinator
  • Gastro Health
  • Woodbridge, VA
  • Gastro Health is seeking a Full-Time Care Coordinator to join our team! Gastro Health is a great place to work and advan...
  • 10/31/2024 12:00:00 AM

Income Estimation for Credit Card Operations Supervisor jobs
$50,841 to $69,222

Career Path for Credit Card Operations Supervisor