Credit Card Operations Supervisor jobs in Harrisburg, PA

Data Analytics Supervisor

Location:

This opportunity is available in the Corning, NY area, greater Wilmington, NC area and Myrtle Beach, SC areas. Remote work options will also be considered in PA, NC, SC, GA, TX, and much of NYS.

Corning Credit Union is seeking a Data Analytics Supervisor to join our Data Analytics Team.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary:

The Data Analytics Supervisor is an operational role that acts as an experienced Business Strategies Analyst while also providing leadership, oversight, strategy, and direction around the Credit Union’s data analytics strategy and systems. The Data Analytics Supervisor also oversees and coordinates the Credit Union’s Data Analytics Group, which is a cross-functional team of various analysts in other departments. The Data Analytics Supervisor uses this group to discuss and establish data standards, to help coach and educate other analysts on various methodologies, and to share resources to help build skills across the organization.

Essential Job Duties

• Understands and helps manage how data flows, into which systems it flows, how it is transformed, etc. to ensure usable data assets are available to the Credit Union team.

• Participates in discussions and decisions related to new codes, fields, processes, etc. related to data within Symitar, Salesforce, and other source systems.
• Leads a collaborative process in the creation of data governance standards and a data governance framework for the Credit Union data assets.
• Works closely with IT, Finance, third-party vendors, and contractors to help strategically plan, design, and maintain the data assets and systems required to conduct necessary analysis; this includes migration to a cloud-based data warehouse and other analytics tools, systems, and platforms.
• Facilitates communication with the Information Security Team to ensure that our data strategy and our information security strategy coalesce.
• Establishes and oversees the Credit Union’s “Data Analytics Group” of cross-functional analysts across the Credit Union.
• Helps create a culture of self-service data by building appropriate departmental datasets and helping other areas understand how and where they can get their own data utilizing tools such as Tableau Cloud, Excel, and other delivery channels.
• Evaluates new technologies or methodologies and works with other Leaders to assess and implement those into the Credit Union’s data operations.
• Assists with workload allocation throughout the department and reviews new requests ensure proper resources and skillsets are available.
• Conducts status update meetings with other team members, as appropriate, to ensure deadlines are met and initiatives move according to projection.
• Assumes responsibility for other duties or projects as required or assigned.

Required Competencies

• T-SQL development skills required for the troubleshooting and maintenance of mission-critical stored procedures, tables, views and ETL processes.
• Advanced skills using Microsoft Excel, SQL Reporting Services, and various business analytics programs and tools.
• Excellent analytical and judgment skills, as well as the ability to make quick decisions and think outside the box when working with complex situations.
• Demonstrates a high level of flexibility and initiative and can work effectively without direct supervision.
• Forward thinking and possesses business acumen.
• Proven ability to be a technical leader and assists others in their growth and development.
• Willing and able to challenge the status quo, including corporate and financial decisions, by helping to build a stronger culture of data-driven decision making.
• Anticipates the need for and embraces technological change. Acts as a change agent and ensures that changes are implemented quickly and smoothly into the ongoing operation.
• Strong communication and presentation skills with the ability to adapt style and approach, as necessary, to reach a diverse audience.
• Working knowledge of Generally Accepted Accounting Principles.

Desired Skills

• Experience with Azure DevOps, particularly Azure Pipelines and Git.
• Experience with Tableau and Tableau Cloud, including optimization of visualization performance, Tableau Bridge integration and scheduled extract refreshes.
• Understanding of Agile practices and the overall software development lifecycle.
• Background in Financial Services
• Experience with Snowflake or Databricks.
• Exposure to OpCon or similar command line orchestration tools.
• Experience with Salesforce, particularly Marketing Cloud and Financial Services Cloud.
• Experience with Mulesoft, Informatica, SSIS and other integration/ETL solutions.

Education Requirements

• A Bachelor’s degree in Information Technology, Accounting, Finance, Economics, or Mathematics preferred. Commensurate work experience considered.

Experience Requirements

• 3 Years of experience in leadership, data analysis, financial accounting, product and project management is required.

Communication Skills Required

• The ability to read and comprehend moderate to advanced instructions as well as various correspondence and memos.
• The ability to write moderate to advanced correspondence within professional etiquette standards required.
• The ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the Credit Union is also required.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work within a moderately noisy, fast paced environment.
• Regular use of computer required.
• Lifting requirement exceeds 10 pounds.
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range.

Compensation - The Data Analytics Supervisor pay range is $95,000 to $146,000 per year. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential.

An Equal Opportunity Employer. Corning Credit Union values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pay transparency nondiscrimination provision. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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