Credit Card Operations Supervisor jobs in Los Angeles, CA

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview

East West Bank is looking for a Credit Card Operations Specialist. The Credit Card Operations Specialist will be responsible for providing excellent customer service to both cardholders and internal customers. The individual will also conduct simple general ledger reconciliation/settlement tasks. 

Responsibilities

• Develop a strong understanding of the Bank's card landscape
• Research customer inquiries/issues about their card product(s)
• Provide excellent customer service to both cardholders and internal customers
• Conduct simple general ledger reconciliation/settlement tasks
• Review bankcard applications for data entry
• Maintain accurate card logs and adhoc reporting
• Provide assistance in other Credit Card Ops tasks as required

Qualifications

• High school diploma (Associates or Bachelors degree preferred)
• Basic accounting principles
• Ability and desire to provide excellent Customer Service
• Strong communication skills
• Financial institution or related field experience strongly preferred
• Proficiency in Microsoft Office suite required (Excel, Word)

Compensation