Credit Card Operations Supervisor jobs in Olympia, WA

Job Summary:

The Operations Supervisor is responsible for staffing, scheduling, guard monitoring, and payroll/billing lock ups. Security Officers report to the Operations Supervisor as their initial/primary contact for scheduling. This position requires an individual who thrives in a fast-paced environment, is accurate and detail-oriented, and has exceptional follow-up skills. Timekeeping and scheduling are the primary systems Operations Supervisor maintain for their respective division.

Essential Functions:

· Prepare work schedules for Security Officers at least two weeks in advance.

· Monitor employees in timekeeping system throughout the day and calls employees on missed check-ins/outs immediately.

· Lock up employee shifts weekly; call employee and verify any discrepancies in schedule daily.

· Communicate recruitment needs to Operations Manager and recruitment team.

· Administer disciplinary action to include verbal and written warnings. Assist with terminations.

· Document, follow-up on client complaints with Operations Manager, and provide recommendations.

· Process payroll and billing lockups.

· Approve time off for Security Officers.

· Maintain regular communication with Security Officers. Resolve issues regarding pay, systems use, form retrieval, and schedules.

· Effectively manage overtime and adhere to guidance regarding timekeeping and L&I rules.

· Plan for cross-site training when appropriate; coordinate a succession plan with Operations Manager for training-intensive sites.

· Ensure hours are categorized and coded correctly (training, unbillable, USL&H, prevailing wage, etc.).

· Call guards who have a schedule change within 24 hours for confirmation.

· Provide Security Officers with Post Orders when assigning them to a new site. Periodically check to make sure Post Orders are accurate and support Operations Manager by updating when obligations change.

· Maintain accurate employee notes in timekeeping system according to company guidance.

· Participate in the planning needs for large customer contracts with Operations Manager and team.

· Perform alarms, lockouts, and assist with lockups as needed.

· Perform the duties of a Field Supervisor as needed and for shift coverage.

· Other duties as assigned.

Additional Responsibilities:

· Provide interviewing and hiring assistance as needed

· Provide other Security Officer support as needed

Minimum Qualifications:

At least 2 years' experience of administrative/office management. At least 2 years previous professional customer service experience. Computer and smartphone savvy. Intermediate skill level with MS Office Suite required. Work history that demonstrates committed, long-term employment. Able to become an authorized driver. Able to speak, read, and write effectively in English. Clean Criminal background and be able to pass a drug test.

Education:

HS Diploma/GED Equivalency required. Additional education preferred.

Certificates, Licenses, Registrations:

Must be able to get and maintain a Security Officer License in the state of WA. Must be able to travel to client sites during shift either as a company authorized driver or personal vehicle.

Special Training/Skills:

To perform this job successfully, an individual should have knowledge in the following areas:

· Proficient with emails, spreadsheets, and word processing programs.

· Ability to read, analyze, and interpret general business reports.

· Ability to write reports, business correspondence, and procedures.

· Attention to detail and high organization skills

· Self-motivated and able to identify problems or things that don't make sense and provide solutions.

Benefits Include:

· Paid Time Off (Accrue (2) Weeks of PTO for first year of service; Accrue (3) Weeks of PTO after first year of service)

· Health Insurance for Full-Time Employees

· Dental Insurance for Full-Time Employees

· Company Sponsored Group Term Life Insurance for Full-Time Employees

· Voluntary Life and Short-Term Disability Insurance for Full-Time Employees

· Voluntary Vision Insurance for Full-Time Employees

· Employee Referral Program $250

· Direct Deposit

· 401(k) with Company Match

· Employee Assistance Program (EAP)

Pacific Security has specialized in commercial and industrial security services since 1972. Understanding that our security team is the face of Pacific Security, we aim to hire and develop individuals that maintain professionalism and provide excellent standards of service.

As an Equal Opportunity Employer, we are committed to attracting and maintaining talent which represents a diverse and inclusive workforce without discrimination. All applicants will be considered for employment without attention to race, color, sex, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status. Women, minorities and veterans are encouraged to apply.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Olympia, WA: Relocate before starting work (Required)

Work Location: On the road