Credit Card Operations Supervisor jobs in Tucson, AZ

Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Digital Engagement Supervisor
  • Tucson Federal Credit Union
  • Tucson, AZ FULL_TIME
  • JOB TITLE:                      Digital Engagement Supervisor

    REPORTS TO:                 Digital Engagement Manager

    SUPERVISES:                  Digital Engagement Center Staff

    EXEMPTION STATUS:     Exempt

     

    PRIMARY FUNCTION: Provide employee support and development to achieve efficient departmental operations, a high standard of service and maximized productivity for the achievement of goals.

    ESSENTIAL FUNCTIONS:

    1. Serve as a role model for the department by displaying exceptional member service via various electronic service delivery channels, such as: incoming and outgoing calls, chats, texts and video. Maintain a high level of professionalism, integrity and accountability.
    2. Provide higher level support to staff by being a resource, providing formal coaching, handling escalated calls, and backing up any service or department related function.
    3. Identify and coordinate ongoing training needs to ensure individual and department success. Evaluate department operations and make recommendations for advancement or additional development.
    4. Prepare work schedules and monitor engagement queues to ensure proper coverage for volume. Use digital platform to adjust configuration to support volume as needed.
    5. Maintain a comprehensive knowledge of all TFCU products and services in order to maintain accuracy of information provided by telephone, chat, text and email.
    6. Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Maintain member and TFCU privacy and confidentiality.

     

    OTHER DUTIES/RESPONSIBILITIES:

    1. Maintain a strong working relationship other TFCU departments to ensure a mutual exchange of information and consistent, efficient member service.
    2. Keep leadership continually updated regarding department operations.
    3. Utilize available resources to provide employee recognition.
    4. Participate in employee relations needs as required, including onboarding new employees, delivering ongoing intra-department training plans, issuing corrective actions and assisting in completion of annual performance appraisals.
    5. Gain and retain a high-level knowledge of all TFCU policies and procedures.
    6. Maintain a professional businesslike appearance in accordance with TFCU’s dress code policy.
    7. Engage in behavior that aligns with the credit union’s cultural beliefs.

     

    KNOWLEDGE, SKILLS AND ABILIITIES:

    Education: High school diploma or its equivalent preferred.

    Experience: Minimum five years’ work experience in a call center or financial institution required. Two years in a team leadership capacity preferred.

    Qualifications:

    1. Knowledge of the principles of member service and problem solving to include needs assessment, exceptional experiences, and evaluation of member satisfaction.
    2. Knowledge of the English language, sentence structure, proper grammar, and correct spelling.
    3. Ability to demonstrate skill in carrying out management techniques and practices.
    4. Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel, and PowerPoint.
    5. Basic knowledge of progressive technology.
    6. Very strong numerical and analytical skills coupled with strong attention to detail.
    7. Technical skills and ability to troubleshoot computer required.
    8. Ability to prioritize workflow and complete multiple tasks simultaneously and accurately.

     

    Availability: Monday through Saturday with the ability to work holidays and/or off-hours, on-call when required. Potentially works offsite and will need to maintain contact via phone, email or other electronic channels.

    Physical Demands: The physical demands described here are representative of those that must be met by the person in this position to successfully perform the essential functions of the job with or without reasonable accommodation.

    1. Sit, Stand, Walk and Bend: While performing the duties of this job, this position is regularly required to sit, stand, and walk inside an office building and TFCU branches. Bending is also sometimes required to reach low cabinets and drawers.
    2. Use of Hands/Fingers: To operate a computer, keyboard, mouse, and other office machinery such as, but not limited to: printers, copy machines, and other equipment. Additionally, this position is frequently required to sit and reach with hands and arms.
    3. Speech/Hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members and educate them on products and services offered at the credit union.
    4. Lifting: The ability to occasionally lift up to 25 lbs. is required for this position.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job.  They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job.  This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer."

  • 3 Days Ago

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Operations Supervisor
  • General Logistics Systems US, Inc.
  • Tucson, AZ FULL_TIME
  • About GLS: General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe fo...
  • 1 Month Ago

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Operations Supervisor
  • Apache Nitrogen Products, Inc
  • Saint David, AZ FULL_TIME
  • Description Make a difference as an Operations Supervisor at ANPI Apache Nitrogen Products Inc. (ANPI) is a small privately held company and a leading manufacturer of ammonium nitrate-based products e...
  • 1 Month Ago

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Operations Supervisor I
  • Asarco LLC
  • Hayden, AZ OTHER
  • POSITION OVERVIEW Supervisor I is responsible for performing multiple essential functions, including control room operations, supervise and control the safe and cost-efficient operation of the Hayden ...
  • 6 Days Ago

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General Supervisor, Mill Operations
  • Asarco LLC
  • Mission, AZ OTHER
  • POSITION OVERVIEW To ensure the consistent operation of the Mission Concentrator and its facilities including the Crushing Plants, Filtering Plant, Tailings, and ancillary equipment at the lowest poss...
  • 8 Days Ago

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Sr. Supervisor Operations (SXEW)
  • Asarco LLC
  • Silver, AZ OTHER
  • POSITION OVERVIEW Responsible for safety, environmental compliance, production, costs, quality, people and projects in the SXEW Operations Department. ESSENTIAL FUNCTIONS Provide safety leadership and...
  • 1 Month Ago

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0 Credit Card Operations Supervisor jobs found in Tucson, AZ area

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Field Service Technician
  • Rekrooting
  • Tucson, AZ
  • Job title: Field Service Technician Client: Diebold Nixdorf Location: Tucson, AZ, 85701 Contract : 6 months (Contract ca...
  • 4/23/2024 12:00:00 AM

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Direct Market Manager - Lifeline and ACP Expert (Arizona - Tucson)
  • ThinkTank LLC
  • Tucson, AZ
  • Job Description Job Description ThinkTank Telecom, LLC is actively seeking a motivated and entrepreneurial Direct Market...
  • 4/23/2024 12:00:00 AM

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Executive Director
  • LEMAN ACADEMY OF EXCELLENCE INC
  • Tucson, AZ
  • OUR MISSION Leman Academy of Excellence offers a rigorous, classical education based on the traditions of Western cultur...
  • 4/23/2024 12:00:00 AM

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Project Manager
  • Insight Global
  • Tucson, AZ
  • Position: Senior Project Manager - Land Development Duration: Permanent Location: Fort Collins, CO or Tucson, AZ Skills ...
  • 4/23/2024 12:00:00 AM

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Fleet Maintenance Operations Manager
  • Ryder System
  • Tucson, AZ
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 4/22/2024 12:00:00 AM

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Executive Chef
  • Ermanos Craft Beer Depot LLC
  • Tucson, AZ
  • Job Description Job Description We are seeking an Executive Chef to join our team! You will thrive in a fast-paced envir...
  • 4/21/2024 12:00:00 AM

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Manager, Field Installation
  • Williams Scotsman, Inc.
  • Tucson, AZ
  • At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing in...
  • 4/20/2024 12:00:00 AM

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Opto Electronic Assembly Operator
  • Nesco Resource
  • Tucson, AZ
  • Opto Electronic Assembly Operator Job title: Opto Electronic Assembly Operator Location: North Tucson Terms: Temp to Hir...
  • 4/19/2024 12:00:00 AM

Tucson (/ˈtuːsɒn, tuːˈsɒn/) is a city and the county seat of Pima County, Arizona, United States, and home to the University of Arizona. The 2010 United States Census put the population at 520,116, while the 2015 estimated population of the entire Tucson metropolitan statistical area (MSA) was 980,263. The Tucson MSA forms part of the larger Tucson-Nogales combined statistical area (CSA), with a total population of 1,010,025 as of the 2010 Census. Tucson is the second-largest populated city in Arizona behind Phoenix, both of which anchor the Arizona Sun Corridor. The city is 108 miles (174 km)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$47,526 to $64,708
Tucson, Arizona area prices
were up 2.5% from a year ago

Credit Card Operations Supervisor in Rapid City, SD
From a humble beginning at Baxter Healthcare, to one of the nation�s Top 100 credit unions, BCU continues to grow.
December 16, 2019
Credit Card Operations Supervisor in Springfield, IL
A supervisor’s first responsibility is to provide leadership to a team of clerks, accountants, and other workers.
December 08, 2019
Credit Card Operations Supervisor in Albany, GA
You ensure client delivery, processing, and especially credit and operational functions, since you specialize in credit.
December 03, 2019