Credit Clerk jobs in Richmond, VA

Company Description

Drucker Falk is a performance driven real estate services and investment firm with a 80 year history of delivering optimal asset value to our clients. We specialize in third party multifamily and commercial management, brokerage, investment sponsorship, asset development and construction consultation. We manage a diverse portfolio of more than  30,000 multifamily apartments, over three million square feet of commercial space, and have brokered more than a billion dollars in commercial transactions.

Job Description

NEW MANCHESTER FLATS

$600.00 SIGN ON BONUS (90 days of employment required) 

Hours include Saturday 9:30am-3:30pm

Tax Credit Experience Preferred. The Leasing Professional is responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel.

Essential Duties and Responsibilities

Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.

Maintain a courteous and helpful attitude at all times.

Respond to resident request promptly and courteously and to help resolve resident issues.

Be aware of company and community policies and be able to explain them to residents and potential residents.

Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.

Maintain accurate resident files in accordance with Drucker Falk Company policy.

Enter into the computer data relative to residents and potential residents in accordance with company policy.

Assist in submitting all necessary file documentation to Compliance Manager for approval.

Assist in completion of all income/asset information in WTCMS (Web Tenant Compliance Management System) monitoring program for all household types (move ins/re-certs/interims or change in household composition/move outs).

Assist with Tenant Income Certification completion in Yardi (if applicable).

Assist with on time completion of Annual Tenant Re-certifications due each month.

Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.

Inspect apartments prior to move-in to ensure market ready status.

Assist in the leasing activities and resident relations.

Be aware of competitive communities rent levels and amenities.

Be aware of all community and area facts and statistics.

Assist in preparing the competitive market survey report as needed.

Greet new residents and assist with the move-in process.

Verify application data.

Qualify potential residents.

Show the model and available ready vacancies.

Participate in the coordination of community sponsored events.

Become certified as a Leasing Specialist through the company in-house training program.

Travel is required. Reasonable or limited use of your vehicle is required from time to time.

Performs other duties as assigned.

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Qualifications

Must have one or more of the following:

• 4 year Degree
• 2 year Associates Degree
• 2 years work experience in retail sales or customer related service

Special Skills Required

• Ability to successfully interact with people
• Good organizational skills
• Good verbal skills
• Strong customer service/satisfaction philosophy
• Proficient sales skills
• Professional image Requirements
• Ability to read and write the English language in order to communicate with customers and to process company paperwork.
• Ability to work standard community hours with capability to work an additional fifteen (15) minutes daily prior to office opening (including weekends and holidays).
• Capability to work in inclement weather.
• Dexterity to complete paperwork and operate office equipment.
• Typing proficiency required to complete lease related paperwork and resident correspondence.

This is an entry-level position in the property management field. Prior sales experience is a plus.

Additional Information

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation. Equal Opportunity Employer. Drug-Free Workplace.