CRM Application Administrator jobs in Oklahoma City, OK

IT Application Administrator Health - 14467

Ada, OK | Information Technology | Full Time

8:00AM-5:00PM - Mo Tu We Th Fr

Posted 4 days ago | | Apply before January 1, 2025

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Description

We are currently looking for a Full Time IT Application Administrator Health to join our IT Health Database Administration team located at the Chickasaw Nation Medical Center working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
Oversees a range of tasks related to computer applications, including tech support and troubleshooting. May provide support directly to end users and may also serve as a liaison between internal teams and external clients. Handles configuration, deployment, proactive monitoring, and maintenance. Evaluates organization's computer systems to determine needed enhancements, conducts research on new technologies and collaborates with coworkers in the IT department to develop plans for improvements and maintenance. Creates instructional materials that explain the systems they help to maintain for users and future employees.
Responsibilities:

• Installs and maintains administrative and monitoring tools necessary for high levels of availability and performance of healthcare application systems
• Understands performance metrics, monitors system performance, and troubleshoots issues
• Manages the logins for different types of access, including login behavior and working environment configuration
• Applies platform and other upgrades and updates to production and non-production environments
• Configures and maintains environment copies according to the environment strategy
• Engages in capacity planning exercises to ensure adequate system resources
• Collaborates with technical teams to ensure proactive support
• Writes and maintains scripts to improve system management tasks
• Participates in the change control process for all planned or unplanned applications and technical activities
• Maintains and tests processes related to business continuity
• Follows best practices for hardware and software configuration
• Verify data quality in the Configuration Management database (CMDB) and identify exceptions or risks to CMDB processes
• Tracks EOL and EOS dates to proactively maintain systems
• Mitigates security vulnerabilities
• Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
• Utilizes IT Service Management Application for work orders, problems, and change documentation and tracking
• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Partners with internal and external services as needed to ensure appropriate referral is made
• Greets and engages with a smile
• Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains general upkeep of work area and maintains a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Performs all other duties as assigned

Competencies:
Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Must be able to exert analytical and critical thinking skill
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge of virtualization platforms
• Knowledge of Microsoft Internet Information Services Admin
• Knowledge of Microsoft Operating Systems Windows Admin
• Knowledge of network administration and security
• Knowledge of industry best practices
• Define problems, collect data and establish facts
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills:
Essential:

• Intermediate computer skills

Experience:
Essential:

• 5 years directly related experience

Education:
Essential:

• Bachelors Degree in directly related field

Credentials:
Essential:

• Standard Driver's License
• Pass general background check
• HIPAA Certification

Working Conditions:
Essential:

• Works in an office setting
• May be required to work after hours or on weekends as needed
• Light travel
• Sitting up to 100% of shift
• Standing up to 50% of shift
• Listening and hearing ability
• Visual acuity for detail, distance, color, depth perception
• Repetitive motions
• Pass pre-employment drug test

#IND

Job Type: Full-time

Work Location: In person