CRM Business Data Analyst jobs in Charleston, WV

CRM Business Data Analyst analyzes Customer Relationship Management (CRM) system data in response to channel marketing initiatives. Studies marketing data such as customer information, call patterns, and demographics. Being a CRM Business Data Analyst requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a CRM Business Data Analyst typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

Recently Added CRM Business Data Analyst jobs

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Data Analyst
  • First Choice Services
  • Charleston, WV FULL_TIME
  • Agency and Mission
    First Choice Services is a 501c3 non-profit organization. First Choice Services serves multiple states with an array of programs that promote wellbeing and facilitate access to behavioral health and social services. First Choice Services is proud to be a second chance employer, offering opportunities to peers with a variety of lived experiences.
    Position Overview
    At the direction of the CEO and Program Directors, the FCS Data Analyst is tasked with combining their understanding of the statements of work of FCS programs; telephonic, resource and record platforms used within the agency; and knowledge of data tools and systems, to produce valid, accurate and reliable grant and contract program reports as well as customized reports for agency administrators.
    The FCS Data Analyst is responsible for the collection and reporting of all agency reporting both internal and external and works collaboratively with Program Directors, agency administrators and community partners as needed. The FCS Data Analyst also provides first level technical support to FCS employees, especially as related to phone, computer, and software systems.
    This position will have a high attention to detail, a high level of integrity, and ensure consistency in reports and reporting methods.
    Essential Job Functions
    • Extract, clean, and merge data from multiple systems, to generate reports and actionable insights to ensure agency compliance, improve quality, and satisfy program reporting requirements.
    • Actively explore projects and initiatives to enhance operational outcomes by leveraging or developing data analytics systems.
    • Review data being captured against Statement of Work to ensure data compliance.
    • Review data for accuracy and identify error sources.
    • Prepare analyses and visualizations for audits, presentations, etc.
    • Work with agency administration to develop a schedule of internal program reports to provide an overview of various quality and workflow factors, including but not limited to call volume, customer service, program responsiveness, caller demographics/needs/solutions, call trends, staffing needs, etc.
    • Generate statistical analyses for agency stakeholders and community partners as directed by CEO, CFO, or Program Directors.
    • Develop and maintain data collection systems and data analytics tools.
    • Reviews call reports annually to ensure data is collected appropriately and in accordance with grant and program requirements.
    • Works with agency administration to analyze personnel data including for the purpose of increasing job satisfaction and employee retention.
    • Interpret data, analyze results using statistical techniques and provide ongoing reports.
    • Identify trends or patterns in complex data sets.
    • Collaborates with stakeholders, program directors and others to satisfy reporting when new data or reporting needs are identified.
    • Performs data requests in a timely manner.
    Non-Essential Job Functions
    • Maintain equipment list.
    • Assisting staff with data entry methods.
    • Identifying hardware and software solutions.
    • Creates and maintains data dictionary for program.
    • Work with administration to locate and define new process improvement opportunities.
    • Contribute to the overall effectiveness of the agency and the department by completing all duties as assigned.
    Requirements
    • Proven working experience extracting, cleaning, and aggregating data for the purpose of generating reports and/or visualizations.
    • Proven knowledge of programming concepts.
    • Proficiency in one or more high-level programming languages (Python, R, etc.) with data analysis libraries, modules, or packages.
    • Knowledge of data visualization tools and concepts.
    • Demonstrable expertise in SQL, with an understanding of relational and/or nonrelational database management systems
    • Knowledge of data extraction processes and concepts including APIs and database connections.
    • Proven ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
    • Proficient with MS Excel, including pivot tables and advanced functions, such as lookup functions.
    • BS in Mathematics, Economics, Computer Science, Information Management or Statistics required.
    • Ability to work with co-workers, callers and administrators in a respectful and cooperative manner regardless of differences in values or opinions.
    • Excellent written and verbal communication skills.
    • Strong attention to detail.
    • Ability to work evenings, nights, weekends, and holidays as required.
    • Ability to navigate comfortably through multiple technology platforms.
    • Proficiency in Microsoft Office including Power Point, Adobe Acrobat or comparable programs
    • Compassion and understanding for those challenged by mental health, addiction and/or suicidal ideation.
    • Compassion and understanding for all regardless of gender, race, ethnicity, national origin, age, sexual orientation, gender identity, education, disability, marital or veteran status.
    Benefits
    • Second-chance employer
    • Large long-term recovery population
    • Competitive wages
    • Health, dental and vision insurance
    • Short- and long-term disability insurance
    • Basic and voluntary life insurance
    • Paid time off package
    • Floating holiday
    • Holiday pay
    • 401(k) with company match after 1 year of service
    • Rewarding work in a fun work environment with fantastic people
    • Massage chairs, quiet rooms, and VR headsets
    • Outreach Opportunities
    • Discounted gym membership with the YMCA
    • Employee engagement events
    First Choice Services is an Equal Opportunity Employer! Come and join the fun!
  • 16 Days Ago
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H
Data Analyst
  • Hashmap
  • Costa, WV FULL_TIME
  • Req ID: 275514 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking or...
  • 9 Days Ago
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N
Business Analyst
  • Novel Research house
  • Indore, WV FULL_TIME
  • Job Overview: We are seeking a skilled Business Analyst to join our team. The ideal candidate will have expertise in business analysis, data analysis, and possess a strong understanding of various ana...
  • 6 Days Ago
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S
Data Analyst-Production Support
  • Shiro Technologies LLC
  • Dallas, WV CONTRACTOR
  • Key Skills : Data Analysis, ETL, BI, SQL, DB2, DDL, Data Warehouse, Guidewire Policy and Claims, SAP FS-RI, SAP FS-CD. Note: P&C - Property and casualty insurance domain experience Mandatory. Descript...
  • 19 Days Ago
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F
Data Analyst Supporting the DEA
  • FSA FEDERAL
  • Charleston, WV FULL_TIME
  • Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure o...
  • 5 Days Ago
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C
Director Business Intelligence and Data Analytics
  • CAMC Health System
  • Charleston, WV FULL_TIME
  • The Director of Business Intelligence and Data Analytics is a data-driven leader who delivers the BI solutions and insights Vandalia Health needs to make critical business decisions. Responsible for p...
  • Just Posted
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0 CRM Business Data Analyst jobs found in Charleston, WV area

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Programmer Analyst
  • WV Departments of Health, Health Facilities, and Human Services
  • Charleston, WV
  • Please note, by clicking Apply, you are requesting that a Talent Acquisition Team Member reach out to you regarding furt...
  • 4/23/2024 12:00:00 AM
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W
Programmer Analyst 1 - Commerce - Kanawha Co.
  • West Virginia
  • Charleston, WV
  • ***This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Divi...
  • 4/22/2024 12:00:00 AM
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G
Business Analyst (Remote)
  • Govcio
  • Charleston, WV
  • OverviewGovCIO is currently hiring for a Business Analyst to that will be responsible for analyzing business processes a...
  • 4/22/2024 12:00:00 AM
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C
JD Edwards Functional Analyst - Finance (Remote)
  • Csw Industrials Inc.
  • Charleston, WV
  • Company:Remote - USDescriptionJob Summary:TheFunctional Business Analystis a key strategic technology partner within the...
  • 4/22/2024 12:00:00 AM
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Z
Business PMO Analyst
  • Zoom Corporation
  • Charleston, WV
  • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan...
  • 4/22/2024 12:00:00 AM
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M
Integrations Analyst
  • Meta Inc
  • Charleston, WV
  • Summary:Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find...
  • 4/22/2024 12:00:00 AM
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C
Data Analyst
  • Cardinal Health
  • Charleston, WV
  • **What Data Analytics brings to Cardinal Health:**The Data & Analytics Function oversees the analytics life-cycle in ord...
  • 4/22/2024 12:00:00 AM
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E
Dynamics CRM & Power Platform Solution Architect - Senior - Consulting - Location OPEN
  • Ey
  • Charleston, WV
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/22/2024 12:00:00 AM
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About Charleston, West Virginia

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Business Data Analyst jobs
$95,120 to $142,175
Charleston, West Virginia area prices
were up 1.2% from a year ago
View detail

What does a CRM Business Data Analyst do?

CRM Business Data Analyst in Fargo, ND
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CRM Business Data Analyst in Boulder, CO
By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
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