CRM Business Data Analyst jobs in Cleveland, OH

General Purpose of the Job:

Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems.    Provides 1^st and 2^nd level SAP help desk support for master data related tickets and other areas as assigned based on experience.  Trains and assists users in the use of SAP business application software as needed to support the understanding and knowledge of Master Data Management.  Provides master data consulting in support business and IT initiatives, primarily SAP but also include in other Systems  like  CRM/PIM and Eshop.

• Ensures master data integrity in SAP and other key systems as identified. Identifies area’s of data improvements.  Prepares KPI’s and recommendations for improvement.
• Strong Business Partner for IT internal and Internal Customers. Highly involved to communicate and to Align to the internal Master Data Governance. Notes on how to avoid master Data conflicts.
• Assists with SAP Roll out by assisting with data cleansing and loading activities.  Additional related activities as assigned.   Light configuration and other duties as assigned and as capacity allows.

Essential Duties and Responsibilities: Note: Include the phrase “Other duties may be assigned.)

• Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader.   Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
• Provides 1^st and 2^nd level SAP help desk support.  Trains and assists users in the use of SAP business application software.  Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff.  Performs cost vs. benefit analysis to determine rational for application system development and enhancements. 
• Is actively involved in software and/or functional user groups users.
• Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
• Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
• Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. 
• Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials.
• Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, EHS or manufacturing.   
• Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.

Additional Job Functions: (Other Less Critical Job Activities)

• Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects.
• Coordination. Coordinates activities of with project team member in order to accomplish the goals of a project.  Team members may be other IT staff, as well as end-user staff.
• May supervises contract consultants, programmers, and part-time clerical assistance, as needed.
• Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in’s, printing, security, etc.  Would act as a liaison between end-users and the IT technical group.
• Highly motivated learn new System, Processes and Business Structures.
• Other duties may be assigned, as required.

Competencies:

• The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
• Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
• Ability to work independently and as part of a team.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Formal Education Required:

• College or University degree is preferred.

Practical Work Experience Required:

• 5 Years SAP Super User / Business Analyst in related discipline.
• Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 
• Experience with SAP data cleansing and data loading activities.
• Ability to distinguish, learn and accept differences in business and end-user requirements.
• Ability to learn and expand technical knowledge and interpersonal skills.
• Highly organized with effective and cycle time sensitive time management and project management skills.
• Read, write and communicate fluently in English.
• Note: some of the experiences and time frames may overlap. 
• High experiences with Microsoft Office (Excel/ PowerPoint) 

Special Knowledge and Skill:

 General knowledge and understanding of business operations.

• Specialize knowledge of SAP Master Data elements to include (Material Master, Business Partners (Customers/Vendors), Info Records.
• Knowledge of the SAP application software, including its functions & capabilities, reporting and support requirements.
• Excellent communication skills.
• Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms.
• Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.  
• Basic understanding of IT communications networks. 

Analytical Abilities:

• Requires a high level of analytical ability evaluate master data files and assess readiness for loading

Language Skills:  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Must be able to read, write and communicate fluently in English.

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 Computer Skills:

• Must be highly skilled in the use of personal computers.      This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. 
• Excellent Excel Skills
• Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
• Familiar with LSMW/LTMC
• Basic understanding of IT communications networks. 

Certificates, Licenses, Registrations:

SAP Training and or Certifications would be an asset.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.