CRM Business Data Analyst jobs in Philadelphia, PA

Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities:

• Coordinates and Leads Veeva CRM support resources at client - Weekly meetings.
• Escalation point for internal technical questions at client.
• Provides Ticket Resolution for Veeva products in the Ticketing System.
• Troubleshoot issues with Veeva products and all integrations.
• Provide support and administration for Veeva products.
• Performs Configuration Changes in Veeva products.
• Documents Business Requirements.
• Can perform Project Work – Veeva CRM Configuration changes, testing, deployment activities, and Veeva CRM integrations.
• Coordinates with third party integration points for changes, testing, and deployment activities.

Requirements:

• Strong knowledge of Life Science (Pharma) –Sales Business Process.
• Experience with Configuring custom objects, layouts, reports, CLM functions in Veeva platform.
• Experience in data analysis and migration of CRM data from legacy systems into Veeva.
• Excellent communication skills, both written and verbal, to articulate concepts and ideas related to assigned projects and customer support.
• Strong teamwork skills with the ability to work in cross-functional, global teams as well as independently.
• Veeva CRM Certified.
• SFDC Admin Certification.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.