CRM Business Data Analyst jobs in Richland, WA

Description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

 Under the general supervision of the Program Manager/Team Leader, the Business Analyst II collects and analyzes data related to business problems and processes and assembles functional/non-functional requirements for software systems and improvement initiatives. The incumbent’s primary responsibility is to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including members and end-users, and serves as the conduit for the processes and requirements that flow between member community and the technical and the business units responsible for the systems. This position has intermediate-to-advanced job knowledge and has demonstrated the ability to handle moderate responsibilities in addition to the Business Analyst II role.

What You Will Be Doing:

• Elicit, capture, track, and document business processes and requirements for a given system using best practices by working with the project sponsor and/or product business owner.  

1. Elicit requirements from the business.
2. Present requirements to business owners, project teams and management and obtain agreement from all decision makers on the strategic and tactical direction of the initiative.
3. Lead the decomposition of high-level business and user requirements into development and test requirements.
4. Facilitate systems scoping and requirements sessions, independently, with stakeholders.
5. Communicate with the Project Manager (on Enterprise Projects) on scope/requirement changes consistent with the Change Management Plan for the project.
6. Manage requirements traceability information and tracking requirements status throughout the project.
7. Execute project deliverables by working with project team members under the direction of the Project Manager

• Lead requirements analysis and verification to ensure that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.

1. Collaborate with the Project Manager and/or more-senior Business Analyst to prioritize requirements based on guidance from the sponsoring Business Unit.
2. Participate in peer reviews and inspections of Business Requirements Documents and DevOps Boards
3. Perform analysis and validation of project / maintenance releases deliverables against project requirements and vision.
4. Participate in documentation of testing requirements, analyze and prepare testing requirements and documentation needs within the format designated for the project.

• Research and recommend improvements to business processes, organization, and rules that can increase the advantages gained from technical and non-technical solutions.

1. Document complex multi-system workflows and business processes and pro-actively identify improvements and opportunities.
2. Analyze current process standards and metrics in order to provide solutions for improvements.
3. Lead data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
4. Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
5. Prioritize and implement process change requirements based on the critical project needs in collaboration with the Project Manager
6. Determine fiscal requirements and personnel resources required for process re-engineering of process change.

• Utilizes and continues to grow a network throughout the organization.
• Solicits requirements from business units and identifies process improvements with initial guidance from the PMO and business units.
• Demonstrate empathy by understanding the needs of the end user and seeking out problems they may encounter.
• Contribute to the improvement of the Business Analysis process on a continuous basis.
• Mentor and advise less experienced Business Analysts.
• Perform other duties as assigned.

About You:

1. A strong independent contributor, as well as a team player
2. Strong analytical, quantitative, and information sourcing skills
3. Knowledge of software and system development lifecycle (SDLC) required.
4. Experience working on Agile Scrum/Kanban teams preferred.
5. Experience working within the Project Management Lifecycle preferred.
6. Ability to innovate while solving problems.
7. Accountable for results
8. Ability to participate on multi-disciplinary teams supporting initiatives for strategic business improvements.
9. Advanced Time Management skills
10. Exercise sound judgment when performing duties and working with members and staff.
11. Continuously maintains and develops professional skills.
12. Identifies and elevates issues to PMO and QA leadership and proposes solutions.
13. Advanced Technical/Professional writing and oral communication skills
14. Collaboration with Project Managers and Business Unit Leadership
15. Strong active listening skills and self-awareness throughout the project lifecycle
16. Required Proficiency in software Development/testing tools: Azure Dev Ops, Jira/Confluence, Rally, etc.
17. Required Proficiency in Microsoft Office 365: Word, Excel, Teams, OneNote, Excel, PowerPoint
18. Required Proficiency in process flow and engineering diagraming tools, such as Microsoft Visio, Lucidchart, etc.
19. Familiarity with Tableau, PowerBI, or comparable analytical/reporting tools.

Qualifications

What You Will Need:

1. Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA) (may substitute significant experience)
2. Bachelor’s degree preferred in Business, Information Systems, Computer Science, or related field.
3. 4-7 years of Business/Technical Analysis or Technical Project experience
4. Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA). May substitute significant experience.
5. Required Proficiency

• Software Development/testing tools: Azure Dev Ops, Jira/Confluence, Rally, etc.
• Microsoft Office 365: Word, Excel, Teams, OneNote, Excel, PowerPoint
• Process flow and engineering diagraming tools, such as Microsoft Visio, Lucidchart, etc.

     6. Familiarity with Tableau, PowerBI, or comparable analytical/reporting tools. 

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$74,679.01 - $112,018.51

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)