CRM Business Data Analyst jobs in Richmond, VA

Data-Core Systems a consulting, services and digital transformation solution provider helping businesses reshape their future with cutting-edge technologies and services, has an immediate opening for a Business Analyst in the Consulting Services Division.

Responsibilities and Expectations: 

• Requirements Gathering: Collaborate with stakeholders and other project team members to elicit, document, and clarify business requirements for the procurement and implementation of an IT system. This involves conducting interviews, surveys, workshops, and analyzing existing documentation.
• Requirements Analysis: Analyze and prioritize business requirements to ensure they are clear, complete, and aligned with the organization's goals. Identify potential conflicts or inconsistencies in requirements and propose solutions.
• Process Modeling: Create and document business process models, workflows, and diagrams to provide a visual representation of current and future processes. This helps in identifying areas for improvement.
• Data Analysis: Analyze and model data to understand how information flows within the organization. This may include data mapping, data profiling, and ensuring data quality.
• Stakeholder Communication: Act as a liaison between business stakeholders and technical teams. Ensure that communication is effective, and that everyone involved understands the project's objectives and progress.
• Risk Assessment: Identify and assess potential risks associated with IT projects, including technical, operational, and business risks. Develop risk mitigation strategies and contingency plans.
• Cost-Benefit Analysis: Evaluate the costs and benefits of proposed IT solutions to help stakeholders make informed decisions about project prioritization and resource allocation.
• Testing Support: Assist in the development of test plans, test cases, and participate in user acceptance testing (UAT) to ensure that the solution meets business requirements.
• Change Management: Support change management efforts by helping stakeholders adapt to new processes or systems. Develop training materials and conduct training sessions as needed.
• Quality Assurance: Ensure that the final deliverables meet defined quality standards and align with the original business requirements.
• Documentation: Create and maintain project documentation, including business requirement documents, project plans, status reports, and meeting minutes.
• Continuous Improvement: Identify opportunities for process improvement and operational efficiency within the organization. Propose and implement enhancements to existing systems and processes.
• Vendor Management: Collaborate with third-party vendors and suppliers to evaluate and select IT solutions or services that meet business needs.
• Post-Implementation Support: Provide support after the implementation of IT solutions to address any issues, monitor system performance, and make necessary adjustments.
• Compliance and Security: Ensure that IT solutions comply with industry regulations and security standards. Collaborate with security teams to address vulnerabilities and protect sensitive data.
• Data Privacy: Ensure that data privacy and protection requirements are considered and integrated into IT solutions.
• Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the success of IT projects and make data-driven recommendations for improvements.
• Client Relationship Management: Build and maintain strong relationships with business stakeholders, understanding their needs, and ensuring their satisfaction with IT solutions and services.

Preferred Qualifications and Experience:

• Must be able to work independently and within a team environment to meet the agency’s need
• Must have 5 years’ experience implementing Commercial-Off-The-Shelf (COTS) software packages as a fully Cloud-based or hybrid cloud/on-premises implementation
• Possess strong organization, administrative, analytical, problem solving, and interpersonal skills
• Excellent communication skills and ability to communicate with internal customers in nontechnical terms
• Proficient with Microsoft Products (Word, Excel, TEAMS, SharePoint, Visio, PowerPoint)
• Proficient in creating business and system requirements for on premise and Web/Cloud based systems
• Professional certification in Business Analysis, such as Certified Business Analysis Professional (CBAP) or Professional of Business Analysis Certification (PBA)
• Pass an agency administered criminal and financial background check
  

We are an equal opportunity employer.