CRM Business Data Analyst jobs in Virginia

CRM Business Data Analyst analyzes Customer Relationship Management (CRM) system data in response to channel marketing initiatives. Studies marketing data such as customer information, call patterns, and demographics. Being a CRM Business Data Analyst requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a CRM Business Data Analyst typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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CRM Business Systems Analyst
  • Commonwealth of VA Careers
  • Richmond, VA FULL_TIME
  • Position Summary:

    Virginia Commonwealth University’s Office of Admissions CRM Business Systems Analyst assists with the implementation, development, and system administration of the Slate Customer Relationship Management system. This position will have a special focus on providing lead technical support for graduate education within the CRM. Responsibilities include supporting the final phases of implementation, acting as a technical resource and trainer to campus partners, executing day-to-day operations within the system, recommending approaches to design, creating ad-hoc queries and custom reports, maintaining data accuracy, providing support for recruitment events, reporting conversion data for various activities, creating processes for data collection, and developing thoughtful analysis in response to questions raised on trends, effectiveness, and correlations.

    Core Responsibilities:

    CRM Development, Implementation, and Management (75%)
    • Serve as primary contact for external consultants for the building and integration of Slate implementations.
    • Assist in the development, management, and deployment of Slate workflows (rules, decisions, dashboards, campaigns, and messages) to ensure consistent processes across the university.
    • Build fields and prompts, source formats, queries, and many other pieces in Slate to support efforts for Admissions Operations, Recruitment, and Communications.
    • Collaborate with directors and departments who admit applicants to implement and improve business practices by leveraging Slate technology.
    • Create queries, reports, and data extracts for admissions processes and analytical purposes. Fulfill ad hoc requests by admissions staff.
    • Build and maintain custom portals for use by admissions staff, prospective students, and applicants, as well as external college/school stakeholders.
    • Serve as first-level support for all concerns related to Slate raised by staff, collecting necessary details and triaging the requests for the team, including first-level diagnostics.
    • Take the lead in implementing, setting up, and managing the applications.
    • Work closely with the Associate Director of Technology and the rest of the Technology Team to ensure the efficient use of technology in the processing of applications for admission, including exports from Slate to Banner as well as Banner to Slate.
    • Fully document the Slate configuration and related integration, including, but not limited to, data mapping, requirements, architecture diagrams, environment setup, standard policies and procedures, best practices, troubleshooting, and all specific information related to ongoing support and maintenance of the systems.
    • Coordinate with external vendors for list imports and configure imports to meet user requirements.

    Enrollment Analytics and Reporting (10%)
    • Analyze data and metrics and identify meaningful insights and trends from marketing campaigns and activities.
    • Build dashboards to support admissions and enrollment.
    • Work as part of a team to develop an analysis and reporting plan to encompass recruitment and admissions activities, enrollment analysis, and effectiveness of various marketing efforts.
    • Respond to ad-hoc information requests, including internal and external requests integrating ODS and Slate data.

    CRM Training and Outreach (10%)
    • Create and deliver end-user training and documentation and develop ongoing assessment processes to ensure consistent use of Slate across the University.
    • Stay up-to-date on changes with the Slate CRM, including monitoring new features and communicating those new opportunities to SEM stakeholders.
    • Collaborate with colleagues across the university to maximize the CRM’s potential.

    Other Duties as assigned (5%)

    Minimum Hiring Standards:
    • Bachelor’s degree in computer science, business, statistics, decision analytics, or a related field that includes coursework in statistics or equivalent combination of training or experience.
    • One year of experience with CRM applications (Slate preferred).
    • Experience with querying, extracting, and transforming data.
    • General understanding of database operations and administration.
    • Ability to work productively in highly collaborative environments that maximize autonomy and decision-making.
    • Proficiency with Microsoft Office (Word, Excel, Access).
    • Excellent written and oral communication skills.
    • Ability to prioritize and handle multiple deadlines and projects.
    • Ability to work some evenings and weekends as well required hours over the university’s winter break.
    • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU.

    Preferred Qualifications
    • Completed or in progress Master’s degree in computer science, business, statistics, decision analytics, or related field.
    • Experience working with Slate in a higher education environment.
    • Experience implementing a CRM solution.
    • Experience in at least one software reporting or statistical package such as SAS or SPSS.
    • Experience working with Oracle or Microsoft SQL Server databases.
    • Proven record of successfully managing projects, working independently, analyzing data, and meeting deadlines. Experience working with Online programs is a plus.
    • Service orientation, commitment to excellence, and professional growth.

    Other Position Details:
    • This is an internal posting only open to current VCU employees.
    • This position will be 100% remote, with availability for on-campus work if needed.

    Position Number: 585400

    Position Title: CRM Business Systems Analyst

    Department: 1446 Admissions Operations

    Role Code: 24241 IT Systems Analyst 1

    Position Type: Exempt

    Salary: Up to $65,000

    ORP Eligible?: No

    Open Date: 3/21/24

    Close Date: 3/28/24 at 7PM
  • Just Posted

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OASD (NCB) - Business Data Analyst (Arlington, VA)
  • Integrated Data Services Inc.
  • Arlington, VA FULL_TIME
  • Company Overview: Integrated Data Services (IDS) is a leading provider of custom software products and Government financial management services. IDS was founded in 1997 in El Segundo, CA, and since th...
  • 12 Days Ago

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Data Analyst Specialist
  • Central Business Solutions, Inc
  • MC LEAN, VA FULL_TIME
  • Position Role/Title: Data Analyst Specialist Location: Remote Duration: 6-12 Months | Extension Possible Job Description: Must Haves: Hands on experience with Python and SQL. Need to have at least SOM...
  • 10 Days Ago

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Data Analyst - Inter
  • Central Business Solutions, Inc
  • Richmond, VA FULL_TIME
  • Position Role/Tile: Data Analyst - Inter Location: Richmond, VA. Responsibilities: Act as key data lead to leverage versatile technical capabilities to drive the development, evolution, and implementa...
  • 1 Month Ago

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Senior Academic Data Analyst
  • Web Business Solutions
  • Quantico, VA FULL_TIME
  • Job title Senior Academic Data Analyst Job purpose The Senior Academic Data Analyst performs data collection and analysis towards academic program evaluation, accreditation, and student learning asses...
  • 1 Month Ago

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Data Analyst (Power BI, SQL)
  • E-business International Inc
  • Arlington, VA FULL_TIME
  • Job Opportunity:Role: Business Analyst/Data AnalystLocation: Alexandria, VA/Hybrid Type: Full-time/Permanent Key Skills: Must have 6 years of experience in business analysis and requirements gathering...
  • 3 Days Ago

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Business Data Analyst
  • Insight Global
  • Deerfield Beach, FL
  • 6 month ongoing contract to hire Required Skills & Experience Bachelor’s degree or equivalent plus 5 or more years of pr...
  • 3/28/2024 12:00:00 AM

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IT Business Data Analyst
  • Diverse Lynx
  • Boston, MA
  • ROLE TITLE IT Business Data Analyst ROLE LOCATION(S) Offshore Overlap required until 1:00pm ET or Onshore - Boston, MA; ...
  • 3/28/2024 12:00:00 AM

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Business/Data Analyst
  • GAP Solutions, Inc.
  • Atlanta, GA
  • Position Objective: An experienced Business/Data Analyst with a focus on Data Standards and Policy Management at the Cen...
  • 3/28/2024 12:00:00 AM

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Business Data Analyst
  • Han IT Staffing
  • Iselin, NJ
  • Position: Business Data Analyst Location: Philadelphia, PA (Hybrid Remote) Duration: 6 months CTH Job Description: The B...
  • 3/27/2024 12:00:00 AM

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Business Data Analyst
  • Russell Tobin
  • Business Data Analyst 12 Months contract 11501 Domain Dr, TXAU, Austin, TX 78758, United States $48 – 54 /hr. W2 The Rol...
  • 3/26/2024 12:00:00 AM

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Business Data Analyst
  • Synergistic Systems Inc
  • Charlotte, NC
  • Job Description Job Description Our client, a Fortune 1000 financial services company is looking for Business Data Analy...
  • 3/26/2024 12:00:00 AM

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Business Data Analyst
  • HOLT Group
  • **This is a remote position, applicants MUST live in Texas. Full time only, no C2C or C2H** Job Summary: HOLT seeks a Da...
  • 3/25/2024 12:00:00 AM

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Senior Business Data Analyst
  • Phoenix Innovations LLC
  • Alpharetta, GA
  • This role is for an individual passionate about Data and has the business savviness to drive customer success through ou...
  • 3/24/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Business Data Analyst jobs
$104,692 to $156,492

CRM Business Data Analyst in Green Bay, WI
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CRM Business Data Analyst in Battle Creek, MI
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CRM Business Data Analyst in Ann Arbor, MI
On average, a Bachelor's Degree is the highest level of education for a CRM Business Data Analyst.
November 30, 2019