CRM Integration Specialist is responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems. Being a CRM Integration Specialist requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The CRM Integration Specialist supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a CRM Integration Specialist typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at
https : / / divihn.com / find-a-job /
to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Sivanesan at
224 369 0756
Title : Customer Accounts Specialist
Location : Livermore, CA
Duration : 12 Months Description
The position of Customer Accounts Specialist is within our Revenue Cycle Management located in Livermore, California.
In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances.
Working knowledge of billing, insurance and interpreting EOB's is mandatory.
The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position.
Medical Billing Insurance Collector / Customer Service. Responsibilities :
This position is responsible for, but not limited to, the following :
Assures that all phases of processing client information are in compliance with HIPAA, PHI regulatory and related policies and practices;
reports any Compliance issues to the Director of Operations.
Coordinates the insurance verification process and makes sure that the client understands their co-pay responsibility.
Responsible to follow-up as necessary to facilitate the collection of co-pays.
Ensures that the data is accurate and complete.
Confirms all sales orders in the system and ensures that all required information (e.g. proof of delivery, signed prescription, signed acknowledgement form, etc.
is on file before submitting claim for payment.
High school graduate or equivalent required
Strong verbal and written communication skills
Knowledge of Revenue Cycle Customer Billing
Excellent oral and written communication skills preferred
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Requires the ability to work with and maintain confidential information PREFERRED QUALIFICATIONS :
Secondary education or Medical Certification
Experience in the healthcare industry preferred
Knowledge of customer relationship management (CRM) tools and related analytics desired COMPETENCIES :
Experience with Microsoft Office - Word, Excel, PowerPoint required
Familiarity with performance metrics and ability to meet identified targets required
Strong customer service skills and professional demeanor required
Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
Analytical skills are required
About us : DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Last updated : 2024-03-22
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