CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
We are looking for a Salesforce Manager, with previous commercial experience in managing Salesforce technology teams and leading modernization and adoption efforts, to join our CRM Solutions team. The CRM Solutions team team is responsible for the CRM Solutions specifically positioned for the Retail business unit but also for leading efforts to centralize CRM solutions and activities across the company.
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