CRM Program Director jobs in Erie, PA
CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added CRM Program Director jobs
- George Junior Republic
-
Meadville, PA
FULL_TIME
-
About George Junior Republic:
Founded in 1909, George Junior Republic is dedicated to helping at-risk youth become successful, well-adjusted adults, capable of achieving a higher degree of citizenship and a better understanding of his responsibility to society, family and self. Preventative Aftercare, a GJR Affiliate corporation, provides community-based services in Pennsylvania and Ohio to both adults, children, and families.
Summary of the position: The Family-Based Mental Health Services Program Director will ensure that all administrative, supervision, and clinical requirements and regulations are met to ensure program compliance and individual and billing goals are reached for each team.
Work Hours: Employee’s hours are considered non-traditional based on referring agency and client needs; however, the work week is considered full time (40 hours per week). On Call availability to staff monitoring the crisis line is expected 2 x/ month as arranged with Clinical Supervisor.
Duties and Responsibilities
Duties and Responsibilities
Description of Duty
Family Based (FB) Supervision
- Provide a minimum 1.5 hrs. of weekly group supervision and 1.5 hrs. of weekly clinical supervision per FB team.
- Provide “LIVE” supervision in the community and complete treatment adherence scales as needed.
- Assist Family Based teams in treatment plan development.
- Deliver services as a Family Based therapist when clinically appropriate or programmatically needed.
- Provide weekly clinical supervision to licensure candidates and assist FB therapist in passing the state licensure exam as needed.
- Provide 24-hour crisis availability to FB therapists on call.
- Develop and implement Performance Improvement Plans (PIPs) and determine disciplinary action with staff and follow all current HR procedures to address needed changes in staff performance.
Admissions
- Coordinate admissions to Family Based programming, including discharge coordination with GJR in PA
- Determine medical necessity criteria and approve clinical reports to obtain treatment authorization prior to psychological/ psychiatric evaluations.
- Coordinate psychological or psychiatric evaluations.
- Meet all new families and process all Medical Assistance applications and documentation.
- Ensure interagency meetings occur within 30 days of admission.
Referrals
- Develop and maintain agency relationships to encourage referrals and assist in clinical problem solving.
Marketing
- Represent and market FB program to schools, hospitals, RTF’s and community agencies.
- Facilitate positive working relationships with other agencies.
Human Resources
- Represent and market FB program to universities and community in order to engage applicants and encourage internships to keep the program growing.
- Monitor candidates in ADP and follow up with phone calls, emails and texts. Follow current HR procedures for hiring and termination.
- Onboard and train new clinicians.
- Ensure staff schedules meet client and program needs including following Overtime policy for MHWs. Approve timesheets in ADP.
- Complete annual Performance Evaluations for staff, collaboratively developing individual professional development goals.
Financial Management
- Facilitate medical assistance applications and maintain correspondence with County Assistance Office.
- Monitor and correct eligibility issues for all clients via the Eligibility Verification System daily.
- Oversee all authorizations required for services provided.
- Process all Carelon and County billing.
- Develop and monitor internal program goals to meet fiscal obligations.
Family Based Administrative
- Attend county and state FB meetings.
- Maintain family support fund records. Ensure Family Support Funds (5% of revenue) are utilized
- Adhere to, develop and enforce personnel policies and procedures.
- Actively explore Family Based expansion opportunities.
- Attend county meetings for networking, collaboration, and information sharing.
- Participate in all appropriate Carelon meetings.
Training
- Coordinate and monitor state mandated Family Based training for all Family Based staff.
Compliance
- Ensure all administrative supervision and oversee compliance with all applicable state regulations, bulletins, FB policy clarifications.
- Ensure there is a 60% - 40% team therapy vs. individual
service.
- Conduct internal audits of client charts and all administrative supervision of paperwork monthly.
- Monitor and maintain all outcomes data, including pre and post test.
- Direct internal audits and compliance to prepare for yearly licensing visits.
- Complete Civil rights Certificate of Compliance (COC) yearly in October.
- Ensure staff training certificates are sent to Staff Development for inclusion in staff training record. Ensure staff certificate of graduation is sent to HR for personnel file.
- Monitor for fraud, waste and abuse.
Working Conditions: Incumbent must be able to lift a minimum of 10 pounds. Must be able to walk, stoop, and bend. This position works in both an office and community setting.
REQUIREMENTS
Education
Master’s Degree in Marriage and Family Therapy or a related discipline.
Licensure
Preferred and required if supervising licensure candidates
Years of Experience
3 years direct service experience with children and adolescents in a CASSP system providing behavioral or mental health services to children and adolescents.2 years supervisory experience, 1 of which must be in clinical supervision.
Computer Experience
Basic skills in Microsoft word and Excel
Other
Act 33/34 clearances as provided by Child Protective Services Law 23 PA C.S. 16301 and FBI Clearances, Adam Walsh Act 147.Valid PA State driver’s license.
Auto Insurance coverage for $100,000/$300,000 (or signed waiver approved by HR)
Benefits:
- Comprehensive health benefits
- Paid Time Off
- Life Insurance provided by employer
- 401(k) with employer match
- 403(b)
- Tuition reimbursement program
- Referral bonus program
George Junior Republic and Affiliates is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or veteran status. Women are encouraged to apply.
- 10 Days Ago
- Great Lakes Institute of Technology
-
Erie, PA
FULL_TIME
- We are seeking a passionate professional excited to give back to his/her career field. We are seeking those with a calling to make a difference in the lives of students as the Program Director for our...
- 26 Days Ago
- gannon
-
Erie, PA
FULL_TIME
- This position is a full-time faculty and administrative position for the Respiratory Care program located at the Erie, Pennsylvania campus. The successful candidate will provide effective leadership f...
- 6 Days Ago
- gannon
-
Erie, PA
FULL_TIME
- This position is a full-time faculty and administrative position for the Respiratory Care program located at the Erie, Pennsylvania campus. The successful candidate will provide effective leadership f...
- 6 Days Ago
- Ford - Lincoln Veteran Careers Program
-
Conneaut, PA
FULL_TIME
- Overview The Ford-Lincoln Veteran Careers Program is designed to promote the hiring of qualified United States Military Veterans, Transitioning Military Service Members, and currently serving National...
- 1 Month Ago
- Ford - Lincoln Veteran Careers Program
-
Meadville, PA
FULL_TIME
- Overview The Ford-Lincoln Veteran Careers Program is designed to promote the hiring of qualified United States Military Veterans, Transitioning Military Service Members, and currently serving National...
- 1 Month Ago
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0 CRM Program Director jobs found in Erie, PA area
- Hotel Resource
-
Erie, PA
- **Other****Executive Sous Chef (Athenaeum Hotel Kitchen)**Executive Sous Chef (Athenaeum Hotel Kitchen) The Athenaeum Ho...
- 4/24/2024 12:00:00 AM
- Aveanna
-
Erie, PA
- NON-DRIVING Direct Care Worker ApplyRefer a FriendBack Job Details Requisition #: 192575 Location: Erie, PA 16503 Catego...
- 4/24/2024 12:00:00 AM
- The Salvation Army - Empire State Division Headquarters
-
Jamestown, NY
- Job Description Job Description SCOPE AND PURPOSE OF POSITION: The Shelter Advocate position exists to assist the Shelte...
- 4/23/2024 12:00:00 AM
- Gannon University
-
Erie, PA
- Secretary, School of Sciences Position Summary: This position will work with a dynamic team of staff, faculty, and admin...
- 4/23/2024 12:00:00 AM
- Gaudenzia
-
Erie, PA
- Overview: Do You have the heart to serve others and making a lifelong impact? Picture yourself at Gaudenzia as a Child C...
- 4/23/2024 12:00:00 AM
- Army Cecom
-
Erie, PA
- Job SummaryPlease limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be revie...
- 4/22/2024 12:00:00 AM
- Department Of The Treasury
-
Erie, PA
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
- Achieva
-
Erie, PA
- Job Details Job Location Recruiting Area Erie County - Erie, PA Position Type Full Time Description Executive Director o...
- 4/21/2024 12:00:00 AM
About Erie, Pennsylvania
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