CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
As the Director of Client Relationship Management Strategies with Hines, you will perform an important leadership role in supporting the development of innovative, data-driven, multi-dimensional strategies and tactics to improve client and business outcomes for strategic CRM client engagements and play an implementation role in helping bring those strategies to life. This individual will be responsible for coordinating and maintaining multiple, simultaneous projects with a variety of internal teams. Responsibilities include, but are not limited to:
Work with regional teams to create target account list and or help create and map key decision makers, create account plans, support strategic accounts / sponsor program; help formalize QBRs.
Attend industry events on behalf of Hines and worth with internal teams to develop / execute pre/post event strategy.
Leverage existing network / perform outbound to identify and increase Hines "round table" program with key decision makers (add 10-15 people)
Attend round table events and create / manage follow up strategy and metrics for success.
Support both execution strategy for strategic client events.
Define performance metrics, marketing reports, executive dashboards, and measurement schemes and make recommendations to continuously measure, track, report, learn, and optimize program strategies and tactics.
Facilitate a variety of internal workshops to support strategic client relationship growth.
Serve as a thought leader in CRE strategy, staying apprised of the latest technology and business trends impacting the vertical and presenting the applicability of these trends to the firm.
Unwavering commitment to integrity, the firm’s guiding principles and our leadership principles.
Minimum Requirements include:
Bachelor’s degree from an accredited institution preferred or equivalent years of direct experience required.
Ten or more years of experience in relevant sector of the Commercial Real Estate industry.
Experience using and optimizing Salesforce and other CRM tools.
Advanced knowledge of Microsoft Office Word and Excel.
Excellent interpersonal and communication skills with the ability to be decisive, think strategically, and create compelling stories and connection points that influence key stakeholders.
Knowledge of Salesforce capabilities such as product modeling, marketing execution and analysis, and sales optimization strategies.
Collaborate cross-functionally in a dynamic and fast-paced environment.
Ability to build and communicate CRM value cases that are the foundation for firm-wide initiatives.
Demonstrated experience with qualifying and closing new opportunities.
Ability to analyze issues, develop and deploy solutions within a dynamic environment while simultaneously handling multiple assignments and meeting deliverable deadlines.
Ability to exchange ideas, information, and opinions with team members on all levels.
Advanced knowledge of MS Office Applications (Powerpoint, Excel, Word) and reporting/statistical tools.
Able to read situations and modify behavior to build quality relationships.
Ability to communicate effectively in an organized and knowledgeable manner in written and verbal formats.
Unwavering commitment to integrity, the firm’s guiding principles and our leadership principles.
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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