CRM Program Director jobs in Tallahassee, FL

Program Director

The Mental Health Program Director will oversee Front Desk and DFCS Billing operations within Pathway to Hope Counseling Services, Inc.

Supervisory Responsibilities:

• Directs the day-to-day operations of Pathway to Hope Counseling Services, Inc. DFCS program and implements Pathway to Hope Counseling Services, Inc. programmaticand administrative policies and procedures.
• Supervises the front desk staff, evaluates employee performance, and makes recommendations for human resources actions to the CEO.
• Makes sure all tasks are completed before or by deadlines outlined by CEO.
• Supervise the front desk to make sure all cases are assigned and entered in the EMR System according to policy.
• Reports to directly to the CEO weekly or as needed.

Duties

• Implements Pathway to Hope Counseling Services, Inc. programmatic and administrative policies and procedures.
• Attend all DFCS Meetings and update policies and procedures accordingly.
• Make sure all contractors and staff are in compliance as it relates to DHS.
• Oversees quality assurance to make sure all services are assigned according to Pathway to Hope Counseling Services, Inc. policies and procedures.
• Provide oversight and direction for necessary reports for daily operations and follow to make sure action is taken and completed when necessary.
• Take personal responsibility to make all task are completed by front desk staff members.
• Ability to be a team player to step in and help when needed.
• Provide training to staff members.
• Oversees the front desk productivity to meet established standards and to ensure continuity of care in our clients.
• Coordinates communication with other service components of Pathway to Hope Counseling Services, Inc. and outside agencies involved with our clients.
• Complete presentations on behalf of Pathway to Hope Counseling Services, Inc. to stakeholders to inform them of the services that we provide within the community.
• Oversee on-call and follow up to make sure that authorization are obtained for services provided prior to billing.
• Utilize discretion when prioritizing tasks to the front desk staff.
• Adheres to the CEO guidelines and Pathway to Hope Counseling Services, Inc. policies and procedures.

Required Skills/Abilities:

• Clinical expertise in crisis intervention, skills in working with and in the Mental Health population, and with individuals undergoing acute episodes of psychiatric distress.
• Ability to work as part of a comprehensive community mental health team and to represent the agency in the community.
• Skills in supervising, evaluating, and disciplining staff of professionals and paraprofessionals.
• Familiarity with community support systems, health care and human service resources, etc.
• Good organizational skills and administrative abilities.
• Knowledge of and the ability to adhere to a professional code of ethics.

Education and Experience:

• Master’s degree in Business Management or Mental Health required.
• At least three to five years of professional experience in the mental health or human services fields required with at least three years at the supervisory level preferred.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person