CRM Targeted Marketing Campaign Manager jobs in Bangor, ME

Founded in 1990, the Mid-Maine Homeless Shelter & Services (MMHSS) is one of Maine's most innovative and inclusive emergency homeless shelters. Our 48-bed low-barrier shelter welcomes everyone, including people struggling with addiction, mental illness, or a history of incarceration. We believe in harm reduction and supporting our guests as they seek to find permanent housing solutions. Hope starts here.

MMHSS’ team is fast-paced, professional, passionate, growth-oriented, and committed to being person centered and trauma informed in our work with the people we serve. We are committed to best business practices and tools for mission fulfillment. Please review MMHSS website for more information: https://www.shelterme.org

Mission

Ending Homelessness in Mid-Maine One Person, One Family, and One Child at a time.

Vision

We envision a community where homelessness is a rare, brief and a one-time event.

Our mission is to provide support to people experiencing homelessness by providing

Emergency housing, food, and services to low income and vulnerable members of the

Mid-Maine community.

Core Values

Our core values shape the way we fulfill our mission, how we behave, and what we expect of each other.

• We believe in the inherent strength of the people we serve and trust they can determine the course of their lives and achieve housing stability.
• We believe in building relationships of mutual trust and respect by recognizing the right of self-determination of everyone and ensuring that underrepresented voices are given an opportunity to influence decisions and speak their truth.
• We believe that simple, decent, and affordable housing is a right for all people and is necessary for building and sustaining healthy communities.

JOB SUMMARY/GENERAL DESCRIPTION OF PURPOSE:

The person in this position is responsible for providing referral and support services to people in the service area who are homeless, at risk of becoming homeless, or have the potential for reoccurrence of homelessness.  Assists in coordinating services with other shelters or agencies.  Obtains and maintains records and statistics, and compiles information as required.  Attends meetings on behalf of the homeless shelter as needed.  The Case Manager works as a member of the Homeless Shelter team in an effort to best meet the needs of shelter guests and works to contribute to the community’s prevention of homelessness. 

PRIMARY JOB DUTIES

• Provides case management services including assessment and recommendations, referrals to additional needed services, and individual counseling, including but not limited to:  area Landlord Associations, Mental Health Providers, Community Action Programs, Police Departments, Municipal Agencies, Employment Services, Health Care Facilities, Housing Programs, Veteran Affairs, and Family Violence Projects, etc.
• Complete development of goals and plans with families, providing advocacy, monthly plan monitoring, and discharge planning for current and former guests up to 90 days after discharge from the shelter. 
• Reviews and maintains records and statistics using the Homeless Management Information System (HMIS) to comply with funding sources and program requirements.   Reconciles and assures all information is up to date on a daily basis.

• Completes and submits all reports and requests required to receive state and federal funding.

• Connect with guests to make them feel welcomed, safe, and respected.
• Interviews shelter guests and makes referrals for those in need of emergency housing as soon as possible after guests arrive at the Shelter.
• Provides initial assessment and Plan of Care within three working days of guests' arrival at the Shelter.
• Completes intake process with guests and assigns beds.  Obtains and Documents all appropriate information provided by the guests relevant to case management services for the guests.   
• Seventy-five percent of all scheduled working hours in a week must involve face-to-face appointments with guests.    

• Update the list of current guests on the resource sheet on a daily basis.

OTHER DUTIES AND RESPONSIBILITIES

• Research and keep up-to-date on the program and community resources in order to provide referrals to guests when unmet needs are identified.  Shares information with guests regarding free community events and activities within the community. 
• Acts as shelter spokesperson, representing the shelter at public events and speaking engagements when requested. Attends meetings on behalf of the homeless at the local and state level.
• Attends staff meetings and comes prepared to actively participate.
• Exhibit a positive professional attitude with residents, co-workers, clients, partners and within the community. 

REQUIRED QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION/CERTIFICATION: Bachelor's degree in psychology or a closely related field, such as mental health, social work, human services, or behavioral health, is necessary to qualify for billing section 13 services.

REQUIRED EXPERIENCE: Experience working with people with mental illness and substance 

abuse challenges, basic knowledge of homelessness and its causes, ability to make a

a commitment to the Mid-Maine Homeless Shelter’s mission and organizational values.

SKILLS/ABILITIES:   Demonstrated effective administrative, organizational management and

planning skills; ability to comprehend and interpret rules, regulations, and procedures; excellent

computer, written and oral communication, and presentation skills; strong interpersonal and

critical thinking skills. Ability to maintain confidentiality, ability to multi-task and work

independently a must; This is a Monday-Friday Schedule full time position. 

EOE Statement

Mid-Maine Homeless Shelter & Services is an EEO Employer. MMHHS will not tolerate discrimination based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. In addition, MMHSS will not permit harassment – sexual or nonsexual – of any employee or applicant for employment. We are committed to providing an inclusive and welcoming environment for all members of our staff, guests, and volunteers.

Job Type

Salary, Exempt

Benefits

• 13 Paid Holidays and generous paid time off (Vacation/Sick/Personal Leave)
• Flexible scheduling
• Mileage reimbursement 
• Health Insurance Including medical insurance, dental, and vision
• Employee Assistance Program
• Short-term disability insurance
• Advancement opportunities within the organization
• Position qualifies for Public Sector and Nonprofit Student Loan Forgiveness program

Salary range $19-$22 per hour with additional productivity bonus