CRM Targeted Marketing Campaign Manager jobs in Hartford, CT

Starting annual salary $47,000 and $49,500 for bilingual.

JOB SUMMARY

The Targeted Case Manager (TCM) will ensure that clients and their families/significant others have access to comprehensive, community-based services, and that all requirements from referral sources are met.

KEY RESPONSIBILITIES

• Focus on engaging clients from the time of the referral through the entire course of the client’s treatment services.
• Ensure that clients are connected to public or private insurance, whenever possible.
• Conduct standardized screening for health-related social needs and offer resource and referral services specifically tailored to that client.
• Conduct standardized interviews to collect National Outcomes Measurement System (NOMS) data for CCBHC clients at admission, discharge, and specified intervals during care.
• Provide linkage and navigation assistance for clients and their families/significant others so they can access all relevant community services.
• Help clients and their families identify and access other Village clinical services and/or other community resources. Screening will provide the basis for referrals, and navigation services will include advocacy and follow-up. Other Village services may include specialty treatment for children and adults.
• Demonstrates cultural competence necessary to serve diverse client population
• Maintain and update service data to ensure accurate reporting, when required.
• All other duties as assigned.

EDUCATION

• Highschool diploma required
• Bachelor’s degree in the human services field or Bachelor of Social Work preferred with consideration given to candidates with experience in a comparable position in a human services agency

EXPERIENCE

• Excellent oral and written skills and ability to communicate comfortably with children, parents, and both primary care and behavioral health professionals

• Organized and able to work independently with minimal supervision.
• Flexible and able to multi-task.
• Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment. Familiarity with specific applications used by The Village and its referral sources is a plus.
• Must be culturally competent to serve diverse client population; bi-lingual (English/Spanish) strongly preferred
• May hold the following strongly preferred requirements:
• Has 3 years’ experience in a comparable position in a human services agency
• Bi-lingual (English/Spanish)

From: The Village For Families & Children