Customer Account Manager jobs in Arlington, MA

Weare recognized as one of the top consulting firms in the Boston area. Our reputation, high-quality values, and well-known client base are what set us apart from all the rest. We are contracted by various businesses and brands to assist in the creation and execution of brand management solutions, sales programs, and community outreach initiatives.

We are actively hiring an Entry Level Customer Account Manager to develop strong relationships with customers by conducting informative presentations, confidently answering questions from key decision makers, using consultative sales techniques to provide personalized recommendations, and managing customer accounts throughout the lifecycle. The Entry Level Customer Account Manager will also operate as the lead point of contact for new and existing customer accounts, identify new business opportunities, and maintain relationships with assigned customers to generate a referral pipeline.

Entry Level Customer Account Manager Responsibilities:

• Develop long-term, trusting relationships with customers and manage client portfolios to deliver effective product solutions and problem solve service or account issues
• Overturn objections by clarifying customer wants and needs and providing personalized product solutions to satisfy those needs
• Generate additional sales revenue by cross-selling products and services
• Utilize the tools, training, and sales methodology to construct a connection with the customers and offer the best solutions to fit their unique needs
• Assist with challenging customer account requests and escalate to the appropriate department if needed
• Work with the Customer Service & Sales Management Team to develop and implement procedures that stand out amongst the competition and increase company profitability

Entry Level Customer Account Manager Requirements:

• 1-2 years of customer service management, leadership, or sales experience
• Degree in Business Management, Business Administration, Entrepreneurship or Communications preferred
• Previous experience in leading or assisting fellow staff and team members in achieving personal and group goals
• Self-starter with personal discipline, attention to detail, and outstanding communication skills
• Efficient and detail-oriented with a strong customer focus
• Prioritize, manage, and orchestrate multiple tasks efficiently
• Demonstrated ability to communicate, present, and positively influence consumers

Job Type: Full-time

Pay: $46,976.02 - $56,573.27 per year

Benefits:

• Employee assistance program
• Paid training

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Travel requirement:

• Travel

Work Location: In person