Customer Account Manager jobs in Charleston, SC

Who are we looking for?

We are seeking a skilled professional Customer Account Manager with a solid understanding of Outsource Billing, reimbursements, and collections process along with a commitment for superb customer satisfaction. You will be responsible for managing, monitoring, and interpreting metrics to identify the necessary trends to contribute to the customer’s success and avoid any negative impact.

You will serve as subject matter expert within your team and customer base, responsible for leadership, guidance (external and internal) and training.

• Executive Presence. Not only will you present to, and become confidant for, the executives at our clients, you will act as their advocate internally and act as an ambassador for XiFin externally
• Project Management. You’ll be asked to keep track of key initiatives in the billing process for our clients. You’ll work with your internal counterparts to insure excellent performance
• Financial and Analytical Skills. You’ll need to be comfortable sifting through data to understand not just to present KPIs, but to understand the drivers and corrective actions to increase them
• Healthcare RCM process knowledge. While you won’t be directly responsible for managing the billing process, you will be accountable and need to understand the revenue cycle – particularly how the data becomes actionable information.

To be successful in this role, you must be analytical and a multi-tasker, with the ability to problem solve effectively and promptly. In addition, you must be self-motivated, a self-starter, and possess that "can do, scrappy" attitude. This role requires external customer and internal interaction where effective communication is essential.

What will you do?

• Maintain and expand the relationships between XiFin customers in support of the RCM, managing all aspects of the relationship with an eye toward value-add in the strategic relationship with our partners
• Analyze, review, and present customer financial packages and AR Metrics, create and coordinate financial reports that highlight key metrics for client profitability/billing status
• Responsible for providing input and guidance based on level of expertise of subject matter to customers and internal departments related to denials, payor regulations and guidelines etc.
• Protect patients’ rights by maintaining confidentiality of personal and financial information to comply with HIPAA and privacy requirements
• Prioritize initiatives for Billing & Collections staff and their processes that directly and positively impact your assigned customers’ Accounts Receivable and financial performance
• Responsible for identifying trends that both impact the financial health of the customer in a positive and negative manor and to communicate back to the customer what has caused this trend
• Participate in customer implementation to provide feedback on best practices, system efficiencies etc.

How much experience are you looking for?

You may be hired as a Customer Account Manager, or a Sr. Customer Account Manager based on your depth of skill and breadth of experience.

What does this position pay?

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $75,000.00-$100,000.00 annual compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.

What education and experience do you need?

A combination of the following education and experience factors will be considered:

• B.A. in Healthcare Management, Business Administration, or related field required, MBA preferred; equivalent combination of education and experience will be considered
• 5-7 years of experience preferred in a medical claims/billing environment involving payor regulations pertaining primarily to hospitals, pathology, and laboratory
• Must demonstrate excellent written and oral communication skills
• High level MS Excel
• Coding knowledge and exposure a plus pertaining to the medical industry

Must be available to travel domestically up to 25% of the time.

What’s in it for me?

We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

• Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
• Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
• Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
• Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
• Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities.

Why XiFin?

XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative technologies and consulting services, we deliver operational efficiency, interoperability, and simplicity. Our revenue cycle management and workflow automation solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies. XiFin delivers THE POWER TO DO GOOD so that healthcare organizations can do more good for more patients.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

EEO Statement

XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.