Customer Account Manager jobs in Houston, TX

The CRR - AEC is responsible for providing support to the Associate Engagement Centers. By assisting with daily operations, this position advocates for the customer and associate experience. This position assists new associates with the employment process and assesses candidate strengths and skills to facilitate a great match for the assignment. This role also includes meeting with new and existing customers. You will strengthen customer relationships and engage our pool of candidates and associates to fulfill our mission to connect people and work.

JOB DUTIES and RESPONSIBILITIES

The CRR - AEC builds business relationships with customers and temporary associates, calls customers to generate repeat sales, assists new applicants with the employment process, assists with onboarding issues and compliance, selects associates for job assignments and directs them to the job site location and follows up with customers regarding associate quality and much more!

• Be aware of current job order openings in market and pipeline job orders. Focus on relevant activities to fill current need.
• Accountable for fill rate targets directly tied back to activities completed.
• KPIs will include candidate volume, onboarding rate and dispatch rate.
• Assist on the ground recruitment activities which include but are not limited to market hiring events, job fairs, community partner relationship management and meet customer requests.
• On occasion, complete client check-in for large projects and events.
• Distribute PPE to our customer and associates as needed. Track distribution and usage to enable cost reduction and build out of budgets.
• Administer associate drug testing based on customer needs.
• Set up and assist on-site client orientation as needed.
• Subject matter expert on JobStack.
• Consistently support all company values of integrity and respect through actions and commitment.
• Provide exceptional service to customer and associates.

And here’s the kind of person that will be amazing in this job:

• You can solve any problem.  You love to win and determination and self-discipline have taken you far.  You’re a true self starter.
• There are no slow days in this fast paced, high-demand position.  Your “multi-tasking” skills will be put to the test as you juggle multiple requests and regularly face unexpected challenges that don’t have easy answers.
• You’re someone who can take a few deep breaths and shake it off when emotions get high.  If you’re more reactive, or tend to take things personally, you’re not going to find happiness in this job.
• Even if you’ve had limited experience, you’re willing to learn how to look someone in the eye and have honest, transparent and courageous conversations. Your aptitude for influencing even the most stubborn people with your delicate powers of persuasion will come in handy!

You need to be someone who thrives in a fast-changing environment.  When there’s a problem, you don’t just have one solution, you come up with three!

CORE KNOWLEDGE and SKILLS

• Proven success in meeting all KPIs and metrics
• Experience interacting with customers and associates
• Strong verbal and written communication skills
• Solid organizational skills and attention to detail

QUALIFICATIONS

Education

• High School Diploma or equivalent education or degree

Work Experience

• Minimum of 1-3 years’ experience preferred in the staffing industry with focus on increasing fill rates, recruiting and customer engagement.

Licenses/Certifications

• Must have valid driver license, registered vehicle, and vehicle insurance

WORK ENVIRONMENT and PHYSICAL DEMANDS

• Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move 25 pounds.
• Ability to work flexible hours, including nights and weekends as needed

This position requires occasional local travel

The hourly rate for this position is anticipated to range between $19.20 - $24.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: https://bit.ly/24benefits.

At PeopleReady, we make a difference:

The daily impact that we have on the lives of job seekers and our customers’ businesses is something that we’re incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, Ready to change lives through work, and Ready to win.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

TrueBlue and all subsidiary brands welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-800-610-8920. TrueBlue and all subsidiary brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Job Type: Full-time

Salary: $19.20 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• We must fill this position urgently. Can you start immediately?
• Do you have access to a personal vehicle to be used for work (mileage reimbursed)?

License/Certification:

• Driver's License (Required)

Work Location: In person