Customer Account Manager jobs in Mandan, ND

Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. The Larson Account Manager ensures excellent customer service, proactively increases sales and profits utilizing a local market team approach and serving as an integral member with both the sales and operations teams to satisfy customer business needs.

Primary Responsibilities

This list of responsibilities is not all inclusive and may be expanded as management may deem necessary from time to time.

• Customer Relationship Management: Cultivate and grow relationships with an assigned book of business. Proactively engages as customer’s main point of contact offering support, providing information, and guidance.
  
• Sales and Revenue Generation: Recognize opportunities within existing accounts for sales growth. This includes upselling and cross-selling products or services when appropriate.
  
• Account Management: Oversee a portfolio of assigned customers, maintaining accurate records of sales activities and customer interactions using Customer Relationship Management Software.

• Team Collaboration: Partner with Territory Manager(s) to share to new sales opportunities and supports the branch by assisting at the counter, answering phones, and other duties as requested.
  
• Product Knowledge: Maintain a thorough understanding of the Company's products or services to provide accurate and detailed information to customers.

Qualifications

• High school diploma or GED required.
• 2 years account management or sales experience or related education required.
• Previous HVAC experience strongly preferred.
• Proficiency in using CRM software as well as other sales-related tool, preferably Salesforce.
• Proficiency in ERP software, preferably P21.
• Ability to travel up to 30% of the time within the assigned territory.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.