Customer Account Manager jobs in Milwaukee, WI

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Customer Account Manager - Logistics
  • Action Logistics
  • Milwaukee, WI FULL_TIME
  • $55-65K plus commission

    JOB SUMMARY:

    The primary responsibility of the Customer Account Manager is to grow and support the sustainability of ARI’s key accounts, ensure excellent customer service and identify growth and service opportunities within our key account base. This position may be accountable individually or as a team leader (if applicable) for making a positive contribution toward the achievement of individual and customer-specific KPI’s and overall business objectives including, but not limited to the following:

    · Loads booked per day

    · Customer calls per day

    · Customer satisfaction and retention

    · YOY organic growth of customer accounts

    DUTIES AND RESPONSIBILITIES:

    1. Provides exceptional customer service and support by frequently and proactively reaching out to assigned key customer accounts to establish rapport, deepen working relationships, and win revenue-generating opportunities.

    2. Proactively seeks out and identifies organic growth opportunities for key accounts.

    3. Prepares bids on lanes and submits RFP/RFQs as available/requested for key accounts.

    4. Executes daily operational needs including load entry, monitoring and tracking, coordination with team to cover freight, communication with customer and management of customer needs.

    5. Handles escalated customer issues and uses judgement and discretion in determining solutions.

    6. Provides backup support for other team members as needed.

    7. Additional duties as assigned.

    BUSINESS COMPETENCIES

    · Exceptional customer service skills including a customer-centric philosophy and strong ability to build relationships and establish trust

    · High energy, enthusiastic and a positive, proactive attitude

    · Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills

    · Strong sense of urgency for completing tasks and seeking out opportunities

    · Excellent communication skills (oral, written and presentation)

    · Efficient organizational and time management skills and the ability to balance and prioritize competing priorities

    EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:

    · Bachelor’s Degree or some college preferred

    · 1-3 years of customer service experience, especially in transportation/brokerage industry

    · Previous sales experience preferred but not required

    · Familiarity with transportation management software (TMS) such as McLeod or TMW preferred

    · Familiarity with customer relationship management software (CRM) such as Salesforce or One-Page preferred

    · Proficiency in using Microsoft Office suite, especially Excel

    Job Type: Full-time

    Pay: $55,000.00 - $65,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Ability to Relocate:

    • Milwaukee, WI 53288: Relocate before starting work (Required)

    Work Location: In person

  • 13 Days Ago

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Customer Account Manager
  • Quad
  • Pewaukee, WI FULL_TIME
  • As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clien...
  • 1 Month Ago

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Sales Manager-Aii, Compressor Techniques, Milwaukee ,WI
  • Atlas Copco Compressors LLC -North America Customer Center
  • Milwaukee, WI FULL_TIME
  • Sales Manager-Aii, Compressor Techniques, Milwaukee ,WI Functional area: Sales Country: United States City: Milwaukee Company name: Atlas Copco Compressors LLC Date of posting: Feb 20, 2024 Our soluti...
  • 1 Month Ago

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Remote - Customer Service Account Manager (WV, WI, WY)
  • Allied National Services
  • Milwaukee, WI FULL_TIME
  • Allied National Services has an immediate need for a Customer Service Account Manager at our corporate office. We are looking for reliable, up-beat, assertive candidates who likes to take on significa...
  • 24 Days Ago

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Customer Account Specialist
  • KHS USA INC
  • Waukesha, WI FULL_TIME
  • Summary: The Customer Account Specialist collects data from the SD department and communicates with purchasing and production control planning to determine pricing and delivery dates. Reports To: Part...
  • 19 Days Ago

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Customer service account
  • Allied National Services
  • Milwaukee, WI FULL_TIME
  • Allied National Services has an immediate need for a Customer Service Account Manager at our corporate office. We are looking for reliable, up-beat, assertive candidates who likes to take on significa...
  • Just Posted

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0 Customer Account Manager jobs found in Milwaukee, WI area

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Sales Account Manager
  • Saxon Global
  • Milwaukee, WI
  • Role: Technical Sales Account Manager Location: Milwaukee, WI (On-site) Job Type: Fulltime Responsibilities: - Act as th...
  • 3/28/2024 12:00:00 AM

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Get It Now Customer Account Representative
  • RAC Brands
  • Waukesha, WI
  • Job Description Get It Now Ready to do your best work? Interested in a minimum starting hourly rate of $16-$17? Why shou...
  • 3/27/2024 12:00:00 AM

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Account Sales Manager
  • Red Bull Distribution Company
  • Milwaukee, WI
  • RESPONSIBILITIES **Areas that play to your strengths** All the responsibilities we'll trust you with: * Manage products ...
  • 3/26/2024 12:00:00 AM

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Inside Sales Account Executive - FUV1
  • CAPITAL HEATING & COOLING
  • Menomonee Falls, WI
  • Underpaid? 'Come to work everyday, do more than asked, talented? You fit our model and our culture. Over the last 3 year...
  • 3/26/2024 12:00:00 AM

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Technical Sales Account Manager
  • Kelly
  • Richfield, WI
  • Looking to make your next career move? Kelly is hiring for a Technical Sales Account Manager in Richfield, WI! This is a...
  • 3/25/2024 12:00:00 AM

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Sales Account Manager
  • ULINE
  • Milwaukee, WI
  • Milwaukee, Wisconsin Sales Account Manager Strong customer relationships built on trust - that’s the foundation of Uline...
  • 3/25/2024 12:00:00 AM

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Sales Account Executive
  • LHH
  • Milwaukee, WI
  • The ideal candidate will be an experienced sales person who is comfortable generating sales lead with new clients and ma...
  • 3/24/2024 12:00:00 AM

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Customer Account Representative
  • RAC Brands
  • Milwaukee, WI
  • Job Description Get It Now Ready to do your best work? Interested in a minimum starting hourly rate of $17? Why should I...
  • 3/24/2024 12:00:00 AM

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Account Manager jobs
$56,879 to $70,158
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago

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