Customer Account Manager jobs in Richmond, VA

RICHMOND PRINT GROUP IS SEEKING A FULLTIME CUSTOMER SERVICE ACCOUNT MANAGER TO JOIN OUR TEAM

Do you have Customer Service, Project Management and Superior Organizational Skills? If so, you are what we are looking for!

Richmond Print Group, a Division of Moore Holdings, LLC is searching for an experienced Account Manager at our facility in Henrico, Virginia. If you have the passion and experience of working for a nonprofit organization and self motivated with minimal oversight, apply to the position below to join a dynamic team!

Reports to: Manager, Customer Service

Classification: Full time/Exempt

Job Summary:

The Customer Service Account Manager must have the ability to stay organized while handling multiple clients’ demands in different stages of production, thrive under pressure, have strong excel skills and be a critical thinker.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Serve as the primary contact for our clients and operating units as it relates to the production of our clients' mailings.
• Assist with the execution of clients’ mailing programs, following all production-related aspects of the job from receipt of initial concept through invoicing.
• Coordinate with client, Moore DM Group’s operating facilities and outside suppliers to manage all aspects of the job, from component mock-up to data processing to component production and delivery, to insure flawless execution for our clients.
• Communicate with the Account Managers, Strategist or Sales Lead about any production-related issues that may potentially cause a job to mail late or come in over budget.
• Coordinate with production facilities and lettershops to prepare and manage comprehensive job schedules.
• Communicate all changes that could potentially impact overall package performance to Management and revise package components with Manager’s approved revisions via the Prepress Dept.
• Prepare all instructions for the production, mailing and fulfillment of the clients’ package components using RPG’s production database.
• Process Billing to clients in accordance with the Program Plan, approve, and submit to Finance for preparation of invoice.
• Attend daily production meetings to update the Operations team on the status of pending jobs.
• Maintain and ensure 100% accuracy of “Client Standards.”
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills.
• Ability to remain focused and calm under pressure.
• Strong problem-solving skills.
• Experience with the printing and lettershop process, ideally in the direct mail industry.
• Proficient with Microsoft Office Suite to include Word, Excel, and Outlook.
• Experience working with nonprofit organizations - a plus!

Education and Experience:

• College graduate preferred or professional level experience within field.
• Minimum 1-3 years’ experience in the printing or direct mail industry.

Physical Requirements:

• Prolonged periods of sitting and* standing.*
• This is primarily a deadline-driven, customer focused environment. It is collaborative, fast-paced, and at times, pressure driven.

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a comprehensive healthcare, support for working parents and Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status