Customer Advocacy Manager jobs in Canton, OH

APSI (Advocacy & Protective Services, Inc.) is a statewide, private, non-profit agency dedicated to protecting the rights of Ohioans, age 18 or older with developmental disabilities by providing a full array of guardianship and protective services to individuals. We advocate for individuals with the highest level of needs, primarily through person only guardianship and by helping to make their desires and needs known. As a guardian, APSI has the authority to make decisions of a personal nature on behalf of the individual including medical and dental treatment, adverse interventions & strategies, work, residential placement and quality of life decisions.

Job Summary

The Protective Services Representative On Duty acts as case manager to provide daily and crisis support to persons represented by APSI through guardianship and less restrictive support services. This position provides advocacy, informed consent, and decision-making to achieve outcomes that support each person’s best interest balanced with health, safety, and welfare needs and for supports APSI services in a manner consistent with APSI Mission, Vision, and Values. The position may assist in developing and providing organizational tools and assists in the overall achievement of APSI Strategic Plan goals and objectives. This position does not provide direct services except for protective services.

This position will provide consent and support for persons served by APSI as the office protective services representative on duty. This position responds to calls from people served by APSI, their providers, their medical practitioners, county board staff, and others. This position will also be responsible for completing court forms, updating the APSI database, and other duties as appropriate.

This position does not have a caseload and will not be responsible for working in the field.

This position requires the APSI staff to be in the office 100 % of the time.

Experience and Requirements

• Experience with and knowledge of court appointed guardianship requirements, developmental disabilities, Medicaid and waivers, county boards, community housing, social, human, and mental health services is preferred but not required
• Experience working with persons in crisis is preferred but not required
• Experience providing or accessing vocational and community resources is preferred but not required
• Passion for the programs and services provided by APSI
• Demonstrated commitment to strengths-based approaches to service delivery, principles of self-determination and person-centered planning
• Ability to work effectively and efficiently in an open and diverse work place
• Excellent written and verbal communication skills
• Professionalism in attitude and presentation
• Highly organized and able to manage multiple projects and initiatives at the same time
• Ability to meet deadlines
• Proficiency with various technology applications including Excel, Word and electronic management databases
• Must have reliable transportation

Education Requirements

• Associate's or Bachelor’s degree in social services, non-for-profit management, or related field, or equivalent combination of education and experience.

Job Type: Full-time

Pay: $37,050.00 - $40,462.50 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Working with people with developmental disabilities: 1 year (Required)
• Case management: 1 year (Required)
• Social work: 1 year (Preferred)

Work Location: On the road