Customer Care Center Representative jobs in the United States

Williams-Sonoma Inc. 

  Customer Service Representatives 
Now hiring seasonal full-time staff until November 2024
 

Position is located ON SITE from The Colony, TX call center hub 

Why you and why us?

Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

What Benefits do you offer?

• 40% Discount on most merchandise!
• Fun contests / rewards and recognition programs
• 401k options 
• Paid Training 
• Internal conversion and promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
• Pay = $17.00/hr 

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts For Consideration: 

•  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
• Call center is located in Summerlin so please be aware of local commute