Customer Care Specialist jobs in Huntington, WV

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients and team members? ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of every thing we do!

We are hiring a Client Care Specialist for our growing team! Our Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of persons served/clients during and after persons served/client admission to the program. As well as, ensuring support to Security and Medical departments.

Key Responsibilities:

• Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff and clinical staff.
• Assists nursing staff during medication passes
• Ensures general safety and security of campus facilities and grounds by observation and patrolling interior and exterior areas on foot and in a vehicle.
• Monitors video surveillance footage and response to any security-related concerns in a timely manner.
• Completes a daily security checklist per shift when assigned
• Supports daily operations within the facility (clinical groups, meeting attendance, med pass).
• Monitors and maintains a safe recovery environment within the facility and living quarters
• Directly assists and supports Medical, Admission, Nursing, and Clinical staff ensuring a seamless transition for persons served/clients to and from detox.
• Performs follow-ups to persons served/client referral sources as directed by supervisor.
• Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly and annual goals and will also participate in the presentation of reports when applicable.
• Orient the client upon admission.
• Multitasks with attention to detail.
• Must have the ability to interact with staff and clients in a professional manner.
• Participate in staff and state regulatory training as required
• Communicate with the applicable departments and assist in ensuring the safety of the persons served/ client.
• Drug screen persons served/clients, aids in self-administering medication, and persons served/client vital signs.
• Adhere to program policies and procedures while maintaining a professional code of ethics

The above is intended to be a general outline of job duties and not a complete list.

Key Experience and Education Needed:

• High School Diploma or GED
• Healthcare experience preferred.
• Substance abuse experience preferred.

Other Qualifications to be Considered:

• Appropriate State and Federal Clearances
• Valid driver's license required

ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.

Come join ARC and transform lives anchored in strong family relationships, social responsibility and meaningful career paths by empowering our nationally recognized crisis to career model!

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.