The Customer Care Supervisor trains and coaches staff in standard policies, procedures, and best practices. Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Being a Customer Care Supervisor may monitor staff performance and have responsibility for hiring and performance appraisal. Identifies opportunities for operational improvements and implements solutions. In addition, Customer Care Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Customer Care Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Customer Care Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
PCA (Personal Care Aide)
Responsibilities:
Skills:
Note: Experience working in nursing homes, home care settings, or assisted living facilities is preferred but not required. Training will be provided.
If you are passionate about providing quality care to individuals in need and making a positive impact on their lives, we encourage you to apply.
#IND3
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
Schedule:
Work Location: In person
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0 Customer Care Supervisor jobs found in Portsmouth, OH area