Customer Coordinator jobs in Saint Cloud, MN

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Customer Service Coordinator (Customer Experience)
  • Essilor and Subsidiaries
  • Saint Cloud, MN FULL_TIME
  • Requisition ID: 868954
    Position:Full-Time
    Total Rewards: Benefits/Incentive Information

    EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.
    In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
    EssilorLuxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

    GENERAL FUNCTION
    The Customer Experience Coordinator handles the customer interactions regarding a variety of requests in an efficient and effective manner. Using knowledge of Luxottica products and services and excellent customer service skills, the Customer Experience Coordinator addresses issues, provides support, offers information, and places orders to keep customers satisfied and retain business.

    MAJOR DUTIES AND RESPONSIBILITIES
    • Answers incoming calls and processes orders.
    • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
    • Correctly documents customer interactions and tracks call types.
    • Maintains support service levels and upholds Luxottica’s Customer Service standards.
    • Owns follow-up with customers to resolve inquiries regarding order status, shipping status and stock availability.
    • Takes inbound phone calls for up-to 90% of assigned shift
    • Outbound calls
    • Resolves customer claims
    • Take payments
    • Support on basic A/R functions
    • Promote digital tool usage

    BASIC QUALIFICATIONS
    • High school diploma
    • 2 year(s) of experience working in customer service, hospitality or call center environment
    • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
    • Strong verbal and written communication skills
    • Demonstrated listening and comprehension skills
    • A clear team player with strong interpersonal skills
    • Ability to maintain composure when dealing with difficult customer situations
    • Ability to multitask
    • Excellent time management skills – must be able to prioritize tasks efficiently
    • Strong PC skills including MS Office; Word and Excel
    • Optical experience – Office work exposure to RX
    • Intermediate Excel skills
    • Ability to navigate information systems and internet is a must
    • Must have flexibility in work hours to support business needs between the hours of 8 AM – 8PM Monday-Friday

    PREFERRED QUALIFICATIONS
    • Higher education degree
    • Inside Sales Experience
    • Experience using SAP
    • Experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
    • Bilingual Spanish or French
    Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

    Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
  • 2 Days Ago

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EHS Coordinator/ISO Coordinator
  • Clayton Careers
  • Redwood, MN FULL_TIME
  • Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to ...
  • 10 Days Ago

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EHS Coordinator/ISO Coordinator
  • Clayton
  • Redwood, MN FULL_TIME
  • Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to ...
  • 12 Days Ago

1
EHS Coordinator/ISO Coordinator
  • 101 CMH Manufacturing West Inc.
  • Redwood, MN FULL_TIME
  • Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to ...
  • 14 Days Ago

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Customer Advocate
  • Jobs for Humanity
  • Waite, MN FULL_TIME
  • Company DescriptionJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: SafeliteJob...
  • 1 Day Ago

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Customer experience
  • TJX Companies, Inc.
  • Monticello, MN FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 22 Days Ago

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0 Customer Coordinator jobs found in Saint Cloud, MN area

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Client Services Representative (Onsite)
  • Bluestem Brands
  • Saint Cloud, MN
  • At Fingerhut, you will enter a culture that encourages team members to be bold and courageous. A culture that is zealous...
  • 12/13/2024 12:00:00 AM

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Customer Service Rep(07344) - 211 Elm St
  • Domino's Pizza
  • Annandale, MN
  • Company Description Job Description JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All St...
  • 12/12/2024 12:00:00 AM

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Customer Service Rep(07385) - 13850 First St
  • Domino's
  • Becker, MN
  • Company Description Job Description JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All St...
  • 12/11/2024 12:00:00 AM

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Customer Service Rep(07347) - 112 West Broadway St
  • Domino's
  • Monticello, MN
  • Company Description Job Description JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All St...
  • 12/11/2024 12:00:00 AM

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Customer Service Rep(07375) - 96 14th St. NE
  • Domino's
  • Buffalo, MN
  • Company Description Job Description JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All St...
  • 12/11/2024 12:00:00 AM

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Client Service Coordinator (27336)
  • Dahl Consulting
  • Saint Cloud, MN
  • Job Description Job Description Join a growing team and gain great work experience! Dahl Consulting is currently partner...
  • 12/9/2024 12:00:00 AM

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Customer Service Rep II - Non-Exempt
  • TAJ Technologies
  • Description/Comment: Primary The Prior Authorization Representative is responsible for verifying prior authorization req...
  • 12/9/2024 12:00:00 AM

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PT Customer Service Representative (Work From Home)
  • Rise25
  • Saint Cloud, MN
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Service Rep you'll: Answer and fi...
  • 12/9/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Coordinator jobs
$40,551 to $53,263
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago

Customer Coordinator
Answering phones and speaking directly with interested clients, analyzing their architectural information and building their design file.
October 27, 2022
Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette.
November 05, 2022
Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
December 28, 2022
Create marketing materials for social media, emails, website, and print.
January 13, 2023
Communicate with Department Managers, Project Engineers and Customers, to coordinate the work flow and testing of customer materials, delivery of test results to our customers, in a time sensitive environment.
February 20, 2023
Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
February 26, 2023
Manage all aspects of each contracted Capital order (create, structure, maintain material master data, customer orders, projects, and schedules in the Andritz SAP ERP system.
March 30, 2023
Enter and process (service) orders ranging from free-of-charge in-warranty service orders to paid replacement parts and accessories.
April 10, 2023
Develops and implements communication to alert customers of upcoming projects, scope, impacts and provides updates.
April 15, 2023
Assist in audits of compliance guidelines and policies with internal and external counterparts, third party warehouses, label suppliers and factories to identify cost and time savings opportunities.
May 14, 2023