Customer Experience Consultant jobs in Arlington, MA
Recently Added Customer Experience Consultant jobs
Customer Experience Consultant
- BLR | HCI | CCMI
-
Cambridge, MA
FULL_TIME
-
We are looking for an enthusiastic high performer who can both create deliverables on time, with accuracy and efficiency as an individual contributor, but also liaise and lead teams to deliver a wide variety of solutions for user experience, knowledge support & training, communications, and Organizational Change Management (OCM) for the Evergreen program. Expertise in collaborating with technical and non-technical team members to develop and evolve solutions to meet customer needs and business objectives will be critical to the role.
In this role, you will assess the user and business workflow impact of Microsoft end-user applications, provide recommendations for improvements where possible, and create deliverables to ensure smooth transitions for end-users. No coding is required.
Job Summary:
The Customer Experience Consultant is responsible for delivering best-in-class user experiences to meet the needs of current and potential customers and support revenue growth.
Primary Duties and Responsibilities:
Represent end-user needs during the impact evaluation, implementation, and launch of solutions with the goal of improving usability and adoption by end-users.- Manage continual identification, development, prioritization, tracking, implementation and analysis of customer experience cases
- Develop, manage and analyze knowledge support and OCM strategy
- Cultivate and communicate project milestones for assigned area(s) of project responsibility.
- Conduct user research and compile results into user scenarios and related test scripts.
- Produce user experience and knowledge support output reports
- Onsite visits to Cambridge, MA location as needed (<20%)
- Perform other duties as assigned
- Business Acumen - Demonstrate an understanding of the business strategy and how it impacts their own area, balances short & long-term goals, knows the competition and the industry, and demonstrates leveled understanding of business data and financial reporting
- Innovative Thinking - Consistently demonstrates a passion for innovative thinking and idea generation, successfully obtains buy-in from relevant stakeholders, able to navigate the creative process, can project how potential ideas may play out in the marketplace
- Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, and delivers results, seizes more opportunities than others
- Manages Ambiguity & Change - Makes decisions with available information that align with strategy, embraces and manages change, challenges the status quo and champions new initiatives, comfortably handles risk and uncertainty
- Great interpersonal and organizational skills
- Ability to influence and lead cross-functional teams
- Strong critical thinking and detailed analytical skills, including data analysis in Excel
- Strong proficiency and practical application with MS Office 365 Applications (Outlokk, Word, PowerPoint and Excel). SharePoint Online and Microsoft Teams a plus.
- Ability to communicate, coordinate with, and influence a range of stakeholders
- Ability to drive multiple initiatives simultaneously
- BA/BS degree
- 5 to 7 years of related experience in experience management, user experience design or experience analytics environment
- Excellent written and verbal communication skills
- Demonstrated experience managing change initiatives
- 1 Month Ago
Customer Experience
- Marshalls
-
Stoneham, MA
FULL_TIME
- JOB DESCRIPTION All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises tha...
- 17 Days Ago
Customer Experience
- 128 Plumbing, Heating, Cooling & Electric
-
Wakefield, MA
FULL_TIME
- Customer Experience Available Full-Time Hours About Us: For 30 years, we’ve been providing the highest quality, efficiency and reliability when it comes to serving customers for plumbing, HVAC, and el...
- 3 Days Ago
Brand Ambassador
- Intrepid Consultant Group
-
Framingham, MA
FULL_TIME
- Brand Ambassador Spend your work week in the field with a fun team in an exciting environment, not at your desk! As a Brand Ambassador, you’ll meet with customers and help them with products/services ...
- Just Posted
Outside Sales Representative
- Intrepid Consultant Group
-
Boston, MA
FULL_TIME
- Outside Sales Representative Spend your work week in an exciting and fast paced envrionment, not at your desk! As a member of our sales team, you’ll meet with customers and help them solve their probl...
- 20 Days Ago
Account Executive
- Intrepid Consultant Group, Inc.
-
Cambridge, MA
FULL_TIME
- We are seeking candidates to fill our Entry Level Account Executive position with one of the top performing teams in the state. We're currently seeking motivated and excited individuals that stand out...
- 5 Days Ago
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0 Customer Experience Consultant jobs found in Arlington, MA area
Client Services Associate- Investment
- Atlantic Group
-
Boston, MA
- The Atlantic Group has partnered with a top investment firm in Boston, MA that is in search of a Client Service Associat...
- 4/22/2024 12:00:00 AM
Senior Client Service Associate
- Talentwealth
-
Chelmsford, MA
- At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals ...
- 4/22/2024 12:00:00 AM
Client Service Associate (In Office)
- NFP
-
Norwell, MA
- Who We Are NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Div...
- 4/22/2024 12:00:00 AM
Client Service Associate (Class of 2024)
- Guidepoint
-
Boston, MA
- OVERVIEW: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients...
- 4/22/2024 12:00:00 AM
Client Service Associate - Customer Success
- Rapport International
-
Sudbury, MA
- Position Summary:The ideal Client Service Associate exhibits patience, good listening skills, attention to detail, and o...
- 4/22/2024 12:00:00 AM
Client Services Associate- Investment
- Atlantic Group
-
Boston, MA
- The Atlantic Group has partnered with a top investment firm in Boston, MA that is in search of a Client Service Associat...
- 4/21/2024 12:00:00 AM
Senior Client Service Associate
- TalentWealth
-
Chelmsford, MA
- At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals ...
- 4/20/2024 12:00:00 AM
Client Service Associate
- Boston Wealth Management, LLC
-
Wayland, MA
- Job Description Job Description Position: Client Service Associate Location: 286 Boston Post Road, Wayland, MA 01778 Abo...
- 4/18/2024 12:00:00 AM
About Arlington, Massachusetts
Arlington is a town in Middlesex County, Massachusetts, United States, six miles (10 km) northwest of Boston. The population was 42,844 at the 2010 census.
Arlington covers 3,517.5 acres (14 km2), or 5.5 square miles, of which 286.2 acres (1.2 km2) are covered by water. There are 210.52 acres (0.9 km2) of parkland. Elevation ranges from 4 feet (1.2 m) above sea level (along Alewife Brook) to 377 feet (114.9 m) near Park Avenue and Eastern Avenue.
Arlington borders on the Mystic Lakes, Mystic River, and Alewife Brook. Within its borders are Spy Pond, the Arlington Reservoir, Mill Brook, and Hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Consultant jobs
$73,884 to $92,378
Arlington, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Experience Consultant do?
Customer Experience Consultant
Support Account Managers in the review of client programs and providing best practice advice on next steps.
December 25, 2022
Demonstrates ability to lead planning in conjunction with account management, along with designing and delivering executive level client facing activities and deliverables.
March 28, 2023
Assist clients in building CX capabilities to better understand customer value drivers and make choices about how to best serve their target customer through various digital channels.
April 02, 2023
Lead consultative discussions and product demonstrations in defined strategic accounts, as well as product offerings that require specialized support (such as InterQual Customize, Inter-rater reliability, etc.
April 10, 2023
Action orientation, and the ability to provide practical advice driving demonstrable customer success linked to business results.
April 28, 2023