Customer Experience Consultant jobs in Everett, WA

Bookkeeper/Customer Experience Manager Opportunity!

Join the best Assisted Living Facility in the area!!

Quail Park of Lynnwood is a vibrant senior living community located in Lynnwood, WA.

Customer Experience Manager Opportunity!

The Customer Experience Manager (CEM) is instrumental in creating an environment and executing service that is second to none by seeking opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

The CEM leads by example, consistently conveying a positive can-do attitude and pride in all work. Directly responsible for all front desk personnel, all resident accounts receivable, and accounts payable. The CEM provides accounting / bookkeeping for the community in a professional, accurate and timely manner.

Things you will enjoy about this position:
Provides every resident, guest, and employee with a superior customer experience.
Responsible for problem solving matters related to some resident service offerings.
Responsible for all communication coming in or out of the front desk.
Approaches all incoming and outgoing residents, guests, and fellow employees in a gracious, attentive, and service-oriented manner.
Acts as a guide when guests ask for directions within the community and the surrounding areas, providing all requesting guests with typed instructions & contact information.
Communicates resident and guest comments and concerns to management promptly.
Reviews all appropriate communications, calendars, menus, etc. to in order to answer questions intelligently and to help direct residents, guests, and employees.
External - provides information and makes reservations for external activities, outside facilities and services, outside events and attractions, and non- company provided transportation.
Maintains a consistent, sufficient, and updated database with extensive information about city highlights; also maintains sufficient level of up-to-date brochures, maps, and hand-outs.
Provides area maps, brochures, alternate transportation, and other literature.

What We Hope to Find:

Experience required in bookkeeping, including but not limited to A/R, A/P, in a residential or long-term care setting preferred.
Intermediate computer skill proficiency including Word, Excel, accounting, and payroll software required.
Previous supervisory experience, preferred.
Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, visitors, other team members and vendors.
Ability to represent the company in a positive and professional manner.
Possess strong interpersonal and communication skills, both written and verbal.
Must have a high attention to detail, accuracy, and strong organizational skills.
Possess excellent time management skills with ability to work independently as well as collectively on assigned tasks.
Ability to maintain confidential information, including but not limited to company financial information, personnel documents, resident health and financial information and company trade secrets.
Must have a strong commitment to customer service and a desire to exceed customer expectations.
Must meet all health-related requirements pertaining to state regulatory agencies.
Must maintain current CPR/First Aid credentials.
Must maintain current Food Handlers credentials.
Must maintain annual Continuing Education Credits.
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
Subject to pre-employment screening including criminal background check, and TB testing.

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