Customer Experience Consultant jobs in Green Bay, WI

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Customer experience
  • Five Below
  • Escanaba, MI FULL_TIME
  • At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it.

    It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

    It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

    What does the Customer Experience Manager do?

    Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty.

    The Customer Experience Manager (CEM) is responsible to Wow the Customer , front end operations, cash management, cleanliness, safety and driving sales.

    How do they do it?

    As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.

    As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.

    The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers and here is how!

    Put the customer first and make a difference in people’s lives

    Check your ego at the door and do what you say you will do

    Treat Five Below like your own business and hire talent that will do the same

    Set the bar high for self and team and make sure to take risks

    Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

    Key Attributes :
  • Leadership
  • Leadership
  • Trainer / Developer / Motivator
  • Communication
  • Emerging Skill - Planning / Time Management
  • Ownership Commitment
  • Accountability / Delegation / Follow up
  • Sales Driver / Goal Oriented
  • Professionalism
  • RESPONSIBILITIES :

    • Ensures all associates and managers are Wowing the Customer through personal contact with customers
    • Responsible for achieving CSAT score goals provided by the District Manager
    • Responsible for leading Front End Operations
    • Training the staff on the High Fives of Customer Service
    • Ensures that each guest has a fast, friendly, checkout
    • Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
    • Responsible for opening and closing store procedures
    • Responsible for performing SM duties in their absence
    • Assists in supervising all Associates
    • Assists in training all Associates
    • Assists in coaching all Associates
    • Assists in developing all Associates
    • Assists in staff scheduling
    • Reviews all corporate communications and reacts accordingly
    • Drives store sales and controls expenses
    • Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
    • Uses financial reporting to drive business opportunities
    • Assists payroll process and ensures budget is in line with plan
    • Assists in merchandising procedures
    • Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
    • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
    • Authorizes register functions including post voids, returns and discounts
    • Complies with Human Resources policies and procedures
    • Assists in receiving and stocking procedures
    • Unloads merchandise from trucks
    • Checks in shipments
    • Stages merchandise for the sales floor
    • Packs out merchandise
    • Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
    • Accountable for driving Key Metrics : Sales, ADS, CSAT Scores, and Expense Control
    • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

    This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

    • Frequently operate cash register
    • Frequently move merchandise weighing up to 25 lbs and places / removes merchandise up to a height of 5-10 feet
    • Frequently ascend / descend ladders in order to retrieve and put away stock
    • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
    • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.

    Must be able to exchange accurate information in these situations

    • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
    • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
    • Must be able to remain in a stationary, upright position for 80% of the time

    QUALIFICATIONS :

    • High School Graduate or equivalent.
    • College experience preferred
    • Minimum 2 years of management experience
    • Excellent verbal and written communication skills
    • Ability to multi-task
    • Creative thinking
    • Ability to maintain composure under pressure

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    Last updated : 2024-03-02

  • 13 Days Ago

H
Customer experience
  • Huntington National Bank
  • Marquette, MI FULL_TIME
  • Description Summary : Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch collea...
  • 21 Days Ago

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Customer Experience Professional
  • BOSTON INC
  • Green, WI FULL_TIME
  • Are you motivated to support others and passionate about providing a positive customer experience? Join our Customer Experience Team at Ashley HomeStore! We are hiring a Full-Time Customer Experience ...
  • 9 Days Ago

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Customer Experience Professional
  • Ashley Homestore/Furniture & ApplianceMart
  • Green, WI FULL_TIME
  • Are you motivated to support others and passionate about providing a positive customer experience? Join our Customer Experience Team at Ashley HomeStore! We are hiring a Full-Time Customer Experience ...
  • 9 Days Ago

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Customer Experience Professional
  • Ashley Furniture HomeStore
  • Green, WI FULL_TIME
  • Are you motivated to support others and passionate about providing a positive customer experience? Join our Customer Experience Team at Ashley HomeStore! We are hiring a Full-Time Customer Experience ...
  • 7 Days Ago

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Customer Experience Team Leader - Manitowoc
  • Goodwill NCW Jobs
  • Manitowoc, WI OTHER
  • Job Details Job Location: Manitowoc Store - Manitowoc, WI Position Type: Full Time Salary Range: Undisclosed Job Shift: FT40 DescriptionGoodwill Industries of North Central Wisconsin is a nonprofit or...
  • 10 Days Ago

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0 Customer Experience Consultant jobs found in Green Bay, WI area

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Customer Service Representative (Loan Consultant II)
  • Lendmark Financial Services, LLC
  • Green Bay, WI
  • At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our...
  • 3/18/2024 12:00:00 AM

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Customer Care Representative
  • Russell Tobin
  • Green Bay, WI
  • Job Description Job Description Russell Tobin & Associates/Pride One is seeking a Customer Care Representative to work f...
  • 3/17/2024 12:00:00 AM

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Correctional Client Assistant- Green Bay
  • ATTIC CORRECTIONAL SERVICES INC
  • Green Bay, WI
  • Job Details Level Entry Job Location Green Bay - Green Bay, WI Position Type Part Time Education Level High School Salar...
  • 3/17/2024 12:00:00 AM

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FT Customer Experience Associate - Work From Home>
  • Alma
  • De Pere, WI
  • [Customer Service / Remote] - Anywhere in U.S. / $23 per hour / May 21st Start Date / Health, dental and vision / 401k /...
  • 3/17/2024 12:00:00 AM

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Customer Service IT Engineer (Help Desk)
  • Technology Architects, Inc
  • Green Bay, WI
  • Job Description Job Description A Customer Service Engineer provides the 1st and 2nd level of support to the clients of ...
  • 3/15/2024 12:00:00 AM

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Customer Service Rep
  • LoanMax Title Loans
  • Green Bay, WI
  • LoanMax Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full time, entry level...
  • 3/14/2024 12:00:00 AM

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Patient Service Representative Float- Green Bay and Regional Locations
  • Prevea Health
  • Green Bay, WI
  • Description Job Description and Essential Functions Job Title/Position: Patient Services Representative Float Job Classi...
  • 3/14/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Green Bay, WI
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 2/27/2024 12:00:00 AM

Green Bay is a city in and the county seat of Brown County in the U.S. state of Wisconsin, at the head of Green Bay, a sub-basin of Lake Michigan, at the mouth of the Fox River. It is 581 feet (177 m) above sea level and 112 miles (180 km) north of Milwaukee. The population was 104,057 at the 2010 census. Green Bay is the third-largest city in the state of Wisconsin, after Milwaukee and Madison, and the third-largest city on Lake Michigan's west shore, after Chicago and Milwaukee. Green Bay is home to the National Football League's Green Bay Packers. Green Bay is the principal city of the Gree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Consultant jobs
$62,901 to $78,643
Green Bay, Wisconsin area prices
were up 1.3% from a year ago

Customer Experience Consultant
Support Account Managers in the review of client programs and providing best practice advice on next steps.
December 25, 2022
Demonstrates ability to lead planning in conjunction with account management, along with designing and delivering executive level client facing activities and deliverables.
March 28, 2023
Assist clients in building CX capabilities to better understand customer value drivers and make choices about how to best serve their target customer through various digital channels.
April 02, 2023
Lead consultative discussions and product demonstrations in defined strategic accounts, as well as product offerings that require specialized support (such as InterQual Customize, Inter-rater reliability, etc.
April 10, 2023
Action orientation, and the ability to provide practical advice driving demonstrable customer success linked to business results.
April 28, 2023