Customer Experience Consultant jobs in Greensboro, NC

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike.  That’s not a tagline, those are our Core Company Values, written by our People, for our People. 

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities.  We care about delivering on the Tanger Difference of working at Tanger.

In our continued mission to deliver the best value, experience and opportunity for our communities, stakeholders, and partners, we are seeking a Customer Experience Coordinator.  This  position will report directly to the VP, Customer Experience. 

About the Role:

As the Customer Experience Coordinator, you will be responsible for providing support, leading processes, and executing programs and procedures for the Customer Experience Department enabling overall goals and objectives of the Department to be met.

 If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you.  Tanger offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders. 

About Tanger Rewards:

• Competitive salary
• Generous Suite of Medical, Dental, and Vision Benefits
• 401(k) match
• Paid PTO and Holidays
• Paid Volunteer Hours
• Team Member Paid Leave Programs
• Tuition Reimbursement
• Wellness Incentives
• Group Life and Disability Insurance
• Voluntary Benefits
• Team Member Discounts
• And more…

How can you contribute to what we do?

• Serve as a fundamental partner by providing high touch executive support, relationship management, and development of key initiatives and action items.
• Research and follow up on incoming issues and concerns, including those of a sensitive or confidential nature. Act as proxy by prioritizing and determining the appropriate course of action, referral, or response, exercising judgment as needed.
• Provide leadership to build relationships crucial to the success of the organization and manage a variety of special projects, many of which may have organizational impact.
• Coordinate and lead processes for ad-hoc projects by ensuring all parties are completing tasks and meeting deadlines.
• Prepare presentations, statistical analysis, and meeting reports; attend important meetings and distribute recaps.
• Maintain and organize documents in department Teams channels and SharePoint Sites.
• Responsible to edit and maintain processes within Customer Experience Manuals.
• Record minutes for various meetings in support of the Department.
• Work with department peers and center staff to ensure operational initiatives align and are consistent.
• Work directly with Executive Administrators and serve as point of contact for questions.
• Develop and implement communication methods that ensure the team is aware of deadlines and reports required.
• Act as subject matter resource on Policies and Procedures and serve as a point of contact for field teams on related process matters.
• Create strategies to improve processes and practices, increasing efficiency.
• Create and distribute weekly travel calendar for the Department.
• Coordinate Departmental Team meetings and manage details accordingly.
• Support tasks and duties related to the needs of the Corporate and Regional Offices.
• Provide calendar management, travel arrangements, and expense reporting to support the team.
• Provide administrative support for VP, Customer Experience by completing a variety of administrative tasks including: managing extremely active calendars of appointments; arranging conference calls and scheduling meetings; completing expense reports; arranging complex and detailed travel plans, itineraries, and agendas and planning large, complex meetings with on-site support as needed; compiling documents for travel-related meetings

About You:

• Technical and Professional Aptitude:
- Superior critical thinking, reading comprehension, and writing skills.
- Ability to interpret and analyze data, draw valid conclusions, and determine appropriate actions within standard or accepted practice.
- Understand role on the team and associated responsibilities and objectives. Contribute to the achievement of team goals and objectives.

• Effective Communication:
- Gain confidence of leaders across the organization by responding to requests accurately and promptly.
- Ability to establish positive, credible, professional working relationships within the department, across business units, and with external contacts.

• Other:
- Ability to work independently in a fast-paced environment, self-motivated and dependable with excellent time management skills.
- Detail oriented, experience handling multiple projects, prioritizing workflow, and ability to meet deadlines, problem solve and work independently as well as in a team.
- Adhere to Tanger’s Core Values: Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen

Experience the difference and be a part of our extraordinary team!

Tanger Inc. (NYSE: SKT) is a leading owner and operator of outlet and open-air retail shopping destinations, with over 43 years of expertise in the retail and outlet shopping industries. Tanger’s portfolio of 38 outlet centers and one open-air lifestyle center comprises over 15 million square feet well positioned across tourist destinations and vibrant markets in 20 U.S. states and Canada. A publicly traded REIT since 1993, Tanger continues to innovate the retail experience for its shoppers with over 3,000 stores operated by more than 700 different brand name companies. For more information on Tanger, call 1-800-4TANGER or visit tanger.com.